Cafe Food/Beer/Wine Server Winter 26/27

Position Summary 

The Café Food/Beer/Wine Server prepares and provides hot and cold beverages, including alcoholic drinks, takes food orders, and provides friendly, efficient, and responsive customer service. This role requires multitasking in a fast-paced environment, maintaining cleanliness and operating a Point of Sale (POS) system while delivering an engaging guest experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

Guest Service & Customer Interaction

• Provide exceptional guest service with a friendly, courteous, and efficient attitude.
• Receive and fulfill guest food and beverage orders accurately.

• Deliver friendly, responsive service to ensure guest satisfaction and anticipate needs to provide service that exceeds expectations.

• Check identification to verify legal drinking age and monitor alcohol consumption, seeking manager assistance when necessary.

Food & Beverage Preparation

• Brew specialty coffee and espresso drinks.
• Fill beer and wine orders.
• Prepare food and complete daily prep lists.
• Read tickets, pull products in the specified order, call side items, and coordinate with grill cooks.

Cash Handling & Point of Sale

• Operate the cash register and handle transactions accurately.
• Process transactions using a Point of Sale (POS) system. 
• Receive and audit cash bag at the beginning of shift. 
• Count cash register at the end of each shift to ensure accuracy and drop bank in Accounting Room.

Cleanliness & Maintenance

• Sanitize work areas before, during, and at the end of each shift.
• Ensure all equipment is clean.
• Assist with dishwashing as needed.
• Perform janitorial duties and other cleaning tasks as assigned.
• Maintain assigned side-work to ensure the smooth operation and cleanliness of the café.
• Stock and restock items on the line according to specifications.

Professionalism & Workplace Culture

• Report to work in a neat, clean uniform and maintaining proper personal hygiene.
• Promote a culture of teamwork, innovation, safety, and exceptional guest service.
• Work independently and collaboratively, assisting wherever needed.
• Conduct oneself professionally and contribute ideas to improve the guest and employee experience.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must be 18 years of age or older.
• Must pass a pre-employment background check.
• Must have a current TAP certification or be able to complete certification by the time of hire.
• Must have a current Municipality of Anchorage food handler’s card or be able to complete certification by the time of hire.
• Knowledge of over-the-counter retail sales and comfort using point-of-sale systems.
• Strong decision-making, problem-solving, and judgment skills; able to work under pressure and prioritize tasks effectively.
• Ability to guide guests through the sale of food and beverage items.
• Excellent interpersonal and communication skills; able to coordinate with grill cooks and servers.
• Willingness to work extended hours, various shifts, holidays, and weekends as needed.
• Previous retail or over-the-counter food and beverage service experience preferred.
• Ability to read orders on tickets and judge the quality and quantity of raw and cooked items.
• Basic mathematics, reading, writing, and computer skills; ability to make change.
• Knowledge of workplace safety procedures.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is standing the entire shift. The employee frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The employee is frequently required to walk, sit, and reach with hands and arms. The employee occasionally lifts and carries tubs and cases weighing up to 50 pounds. The employee must frequently communicate with expediters and servers and read orders on tickets. The employee is occasionally exposed to hazards, including, but not limited to, cuts from knives, slipping, tripping, falls and burns; frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.