Guest Services Specialist

Museum Guest Services Specialist

Part-Time Hourly Position - $13.00/hour

General Objective

This part-time position is responsible for providing world-class customer service to museum visitors, staff, and members. Primary to this task is greeting and orienting museum visitors with a cheerful and friendly approach. Guest Services Specialists will sell tickets to all museum venues, register participants in educational activities and programs, and sell advance tickets for special events.

Successful Guest Services Specialists will use strong customer service and communication skills, multitasking ability, good judgment, patience, and humor to assess and meet customer needs. Scheduling for this position is flexible and may include mornings, afternoons, evenings, weekends, and holidays.

Essential Functions/Duties

• Provide a pleasant, welcoming demeanor and atmosphere to all museum guests as they begin their visit to the museum.
• Provide information, conduct troubleshooting, and answer questions by phone and in person to deliver an excellent level of customer service to a variety of museum constituents.
• Maintain and accurately provide guests with general information on museum programs and offerings, including but not limited to admission fees, hours of operation, events and programs, directions, membership levels and benefits, school programs, and traveling programs.
• Maintain knowledge and understanding of available museum software systems used to conduct transactions and reservations for guests interested in specialized offerings such as memberships, school field trips, traveling programs, and courses.
• Maintain operational readiness and orderliness of Guest Services front-line areas to ensure a professional and organized appearance for all guests.
• Answer phones in a professional and pleasant manner and transfer calls to the appropriate staff member.
• Operate cash register(s) accurately and efficiently.
• Sell admission tickets, planetarium tickets, gemstone mining tickets, memberships, and other revenue-generating items in a professional, pleasant, informative, and accurate manner to ensure an excellent level of customer service.
• Accurately reconcile the cash drawer at the beginning and end of the assigned shift.
• Provide administrative and logistical support, as needed, to all Museum departments.
• Generate program schedules.
• Successfully integrate administrative support activities with scheduling and sales duties.
• Use the Internet to acquire information about schools useful for program sales.
• Coordinate complex group schedules with the availability of museum staff and facility resources.

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Familiarity with computer systems, including Microsoft Office.
• Cash-handling expertise.
• Strong verbal and written communication skills.
• Solid organizational and problem-solving skills.
• Ability to work effectively as part of a team or independently.
• Ability to remain flexible and adapt to changing schedules, museum programs, and operational needs.

Hours & Schedule

This is a limited hours position, with up to 950 hours available during the fiscal year. Please note that all 950 hours are not guaranteed to be used and will be scheduled based on the needs of the museum throughout the year. The primary schedule for this position will include weekend support during regular museum business hours, along with one additional weekday each week. Some evening availability may also be required to support special museum events and programs.

We are looking for someone who can provide consistent, reliable support to our Guest Services team while remaining flexible as museum needs and programming change throughout the year.

Education/Experience/Special Requirements

Education and experience equivalent to graduation from high school. Excellent communication and customer service skills. Previous customer service and cash-handling experience required.

Work requires sitting and standing for extended periods of time. Use of and viewing computer monitors for extended periods of time is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Equal Opportunity Employer – M/F/H

Schiele Museum of Natural History

1500 E. Garrison Boulevard

Gastonia, NC 28054

https://www.schielemuseum.org/