Call Center Agent (In Person)

Join Our Team as a Call Center Agent!

As a Call Center Agent, you will serve as a vital point of contact between the company and its customers, ensuring exceptional service and support making a meaningful impact behind the scenes!

What You'll Do

• Answers the incoming phones calls promptly, professionally, and courteously while providing exceptional customer experience.
• Resolve customer issues by identifying problems, researching answers, and guiding customers through solutions.
• Respond to the Customer Message Center and Info Inbox in a timely manner using proper grammar, professionalism, and e-mail etiquette.
• Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience.
• Maintain up-to-date knowledge of company products, services, policies, and procedures to assist customers effectively.
• Follow call center scripts and guidelines while adapting communication style to meet individual customer needs.
• Participate in ongoing training and team meetings to improve skills and stay informed about updates.

What We're Looking For

• High school diploma or equivalent
• Customer service experience 
• Banking experience is a plus

Why You'll Love Working Here

At CBTC, our Core Values—Integrity, Respect, Trust, Client Service, Collaboration, Accountability, and Community Commitment—guide everything we do. 

Join a team that values people, supports your growth, and is committed to making a difference every day.

Commercial Bank and Trust Company is an Equal Opportunity Employer - Vets/Disabled