Operations Manager

Description

Why We Do It

Be curious. Learn from everyone. Remember, we all have a story to tell, regardless of race, religion, ethnicity, age, or gender. We all dine at the same table. This is how we run our restaurants.

What We Do

We strive to be better than we were the day before. We want to bring people together, guests, staff, friends, family, to break bread, to get to know each other and to have fun while doing it. We create dishes crafted with locally sourced ingredients, supporting our community in any way we can. We provide thoughtful food and beverage experiences.

What Matters

Differences make us better. We are committed to creating a culture that reflects the diversity of our city and all its colorful neighborhoods. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate the differences in people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. 

What You'll Do

Create an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires a staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You love building and maintaining sound working relationships with your coworkers! You'll act as an ambassador for the restaurant and deliver authentic, friendly service to compel repeat visits from our guests.

We offer a comprehensive benefits package for all full-time employees, Including free medical benefits for full-time employees

Some of your responsibilities include:

• Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production.
• Daily evaluation of restaurant service performance, coordination of timely food production.
• Participates in evaluation of food products, kitchen employee performance, and development of products consistent with our market position.
• Develop a selection and pricing strategy of all liquors and wines and supervision of their procurement.
• Assist the General Manager in building financial objectives on an annual basis through the budget process.
• Assist in meeting the financial targets in the sales area by executing and improving the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards, and effective utilization of marketing funds.
• Help meet the budget in all areas of cost control with a consistent focus on the cost of sales and payroll.
• Responsible for communicating with management, employee and accounting staff, identifying developed personnel, and providing the necessary training as positions open.
• Implement and conduct ongoing training programs for new and existing management and employee staff.
• Responsibility for the daily cleanliness of the restaurant both internally and externally by coordinating kitchen cleanliness and service area maintenance with the GM and Chef.
• Supervises all service employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
• We are a team at Underbelly and you may need to take on responsibilities outside of this job at times, as we all do.

Requirements

What You Bring

• 2 years of management experience in hospitality or similar industry.
• Excellent interpersonal communication skills, problem-solving skills, and organizational ability.
• Passion for creating and personalizing guest experiences.
• Food Handler Certification, Alcohol Awareness Certification.
• Hardworking, dedicated, with a real passion for hospitality.
• Flexible schedule able to work evenings, mornings, weekends, mornings, and holidays when needed.