IT Tech Support Specialist

Description

The IT Technical Support Specialist provides day-to-day technology support to faculty and staff across all four Gilbert Christian Schools campuses. This position helps ensure that technology issues are resolved promptly and effectively, minimizing disruptions to classroom instruction and school operations.

Responsibilities include supporting classroom displays, computers, Chromebooks, printers and copiers, user accounts, phones, staff badges, and other technology used throughout the school. The position also assists with troubleshooting, equipment setup, and general technology needs for faculty and staff.

This is an entry-level position, and a college degree is not required. We are looking for someone who is comfortable with technology, patient and helpful when working with others, and eager to learn. Training will be provided for the systems, equipment, and processes specific to Gilbert Christian Schools.

The IT Technical Support Specialist is also expected to develop proficiency in AI tools and apply them appropriately to everyday responsibilities to improve efficiency, problem-solving, and productivity. This position will also help faculty and staff become more comfortable and effective in using AI tools in their work.

Regular travel between GCS campuses is part of this position; therefore, a valid Arizona driver’s license and reliable transportation are required. Occasional evening or after-hours support may also be necessary for chapels, assemblies, special events, and other school activities.

Job Responsibilities

• Respond to staff and faculty technology support requests through the district ticketing system in a timely and professional manner.
• Set up, deploy, maintain, troubleshoot, and repair staff computers and iPads, and ensure student Chromebook carts are properly maintained and ready for classroom use.
• Provide support for classroom technology, including televisions, projectors, document cameras, monitors, and other instructional technology.
• Coordinate with vendors to troubleshoot and maintain printers and copiers across district campuses.
• Create and maintain staff and student user accounts, including assisting with passwords, access permissions, and login issues.
• Support campus phone systems, intercom systems, and school bell schedules.
• Issue and manage staff identification badges and assist with electronic door access and security camera systems.
• Provide audio/visual support for chapels, assemblies, meetings, and other school events. Some events may occasionally require support outside of regular school hours.
• Develop proficiency in AI tools and technologies, apply them effectively to daily responsibilities, and assist staff in using AI tools appropriately and efficiently.
• Maintain accurate records of district technology equipment, inventory, repairs, deployments, and completed support work.
• Perform other duties and responsibilities as assigned.

Requirements

 Position & Education Requirements

• High school diploma or equivalent required.
• Technical certifications or previous technology support experience are preferred.
• Valid Arizona driver’s license and reliable transportation for travel between GCS campuses.
• Valid Arizona Level One IVP Fingerprint Clearance Card required.

Knowledge, Skills & Experience

• Comfortable working with both Windows and Mac computers.
• Willing and able to learn classroom audiovisual equipment, Chromebooks, Google Workspace, and other technology systems used throughout the school.
• Able to communicate patiently and clearly with staff members who have varying levels of comfort and experience with technology.
• Organized and able to prioritize and manage multiple support requests and responsibilities.
• Willing to learn and effectively use AI tools to improve efficiency and support day-to-day responsibilities.
• Able to lift and move technology equipment, safely use a ladder, and work under or behind desks and other classroom furniture when necessary.
• Dependable, self-motivated, and able to work independently once properly trained.
• Demonstrates discretion and maintains appropriate confidentiality when handling student, staff, and school information.
• Willing to learn new technologies, troubleshoot problems, and seek solutions when unfamiliar issues arise.

Personal Qualities

• Demonstrates a growing personal relationship with Jesus Christ and a commitment to living out the Christian faith in both personal conduct and professional responsibilities.
• Supports and aligns with the mission, vision, values, and Statement of Faith of Gilbert Christian Schools.
• Demonstrates the character, conduct, and professional expectations established for Gilbert Christian Schools employees as outlined in the Employee Handbook.
• Displays a servant-minded attitude and a willingness to support faculty, staff, students, and the broader GCS community.
• Demonstrates integrity, dependability, patience, professionalism, and a willingness to learn.

Physical Requirements

While performing the duties of this position, the employee is regularly required to sit, stand, walk, use hands and fingers to handle or operate objects, tools, and equipment, and communicate effectively with others. The employee may also be required to reach with hands and arms, climb stairs or ladders, balance, stoop, kneel, crouch, or crawl.

The employee must be able to occasionally lift, carry, move, or position equipment weighing up to 25 pounds.

Specific vision abilities required for this position include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. The employee must also be able to work in and around desks, technology equipment, classrooms, offices, and other areas throughout GCS campuses.