INDIVIDUAL DONOR ENGAGEMENT OFFICER

SUMMARY

At United Way of Anchorage (UWA), we unite people, ideas, and resources to build a community where everyone can thrive. We bring people together, use real data, and work on the challenges no single organization can solve alone, across Youth Opportunity, Financial Security, and Healthy Community. We also operate Alaska 211, the statewide information and referral service that connects Alaskans to health and human services resources and tells us in real time what's not working for families.

The Individual Donor Engagement Officer supports UWA's individual donor program, helping build and maintain donor relationships and executing stewardship, correspondence, and campaign activities under the direction of the Vice President of Development.

DUTIES AND RESPONSIBILITIES

Donor Portfolio Support

• Support the Vice President of Development in maintaining a portfolio of individual and leadership level donors, including tracking contacts and next steps in assigned segments (Patron, Leadership, Alexis de Tocqueville Society, Loyal, Diamond, and Retiree).
• Coordinate closely with the Vice President of Development on cultivation, solicitation, and stewardship activities for donors in the assigned portfolio.
• Conduct prospect research to help identify new individual donors.
• Identify and help re-engage lapsed individual donors, developing approaches to reactivate dormant relationships.

Stewardship and Communications

• Draft donor correspondence, thank you letters, and stewardship materials for review and approval by the Vice President of Development.
• Serve as the point person for planning and executing donor cultivation and recognition events, working within the strategy, budget, and guest priorities set by the Vice President of Development.
• Support the Vice President of Development, President and CEO, and Board members before, during, and after donor cultivation and solicitation visits, including briefing materials, talking points, scheduling, and post-visit follow up and stewardship.
• Develop and deliver presentations to donor and community audiences that connect UWA's work to individual giving.

Campaign and Data Support

• Assist with execution of UWA's annual individual giving campaign, including digital appeals and direct outreach.
• Maintain accurate and current donor records in Andar (CRM), including gifts, communications, and follow up notes.
• Track portfolio and campaign data and share observations that inform the Vice President's individual giving strategy.
• Work with the Vice President of Development to provide input into the annual individual giving plan, budget, and revenue forecast, contributing portfolio data and campaign figures.
• Participate in cross-functional collaboration and peer knowledge sharing within the Development team and across UWA departments, contributing to shared best practices without directing other staff.
• Support grant writing activities as directed by the Vice President of Development.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS

Required

• Bachelor's degree or equivalent professional experience
• 1 to 3 years of experience in fundraising, sales, customer relations, or a related field
• Strong written and verbal communication skills
• Proficiency with Microsoft 365 and Andar (CRM) or a comparable donor database, or willingness to learn

Preferred

• Familiarity with the Anchorage philanthropic and civic community
• Experience with a CRM or fundraising database platform

CORE COMPETENCIES

Mission and Community Commitment: Understands why UWA exists and who it serves, and connects daily work to UWA's mission and values.

Relationship and Trust Building: Builds and sustains trust with colleagues and partners, and treats every interaction as a reflection of UWA.

Results and Accountability: Owns their outcomes, follows through on commitments, and takes responsibility when things don't go as planned.

Communication and Representation: Communicates clearly and represents UWA well, adapting style to the audience across meetings, writing, and the community.

Adaptive Thinking: Responds to changing conditions without losing focus, and brings solutions rather than just problems.

Growth and Development: Invests in their own growth, seeks and applies feedback, and contributes to a culture where others can grow too.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Continually required to sit.
• Frequently required to utilize hand and finger dexterity (computer use).
• Occasionally required to stand and walk.
• Occasionally required to talk and hear (meetings, phone, virtual calls).
• Occasionally required to lift and/or move up to 25 pounds (files, program or event materials).
• Specific vision abilities required include close vision and the ability to adjust focus (screen based work).
• Noise level in the work environment is usually moderate (typical office environment).

Field and Outreach Addendum

• Frequently required to stand and walk for extended periods (community tabling, events, site visits).
• Occasionally exposed to outside weather conditions.
• Occasionally required to lift and/or move up to 40 pounds (event or program equipment).
• Reliable transportation required for community based work.

The above is intended to describe the general content of and requirements for the performance of this job. It is not an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.