Customer Support Specialist - Promotional Products

🌟 Join Our Team at NC Custom!

Customer Support Specialist
📍 Hicksville, NY | 🏢 On-site

🏢 Who We Are

NC Custom — the promotional products arm of Nassau Candy — is a Top 40 ASI Supplier and the industry’s leading diversified manufacturer, offering over 3,000 products across:
🍫 Confectionery | 🍬 Mints | 🍪 Chocolate | 🎁 Hard Goods | 💄 Health & Beauty | 🧘 Wellness | 👕 Premium Apparel | 👜 Soft Goods

With 50+ years of award-winning experience, we proudly service distributors nationwide.
💡 At NC Custom, We Make Cool Stuff!

🎯 The Opportunity

We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You’ll Do:
📞 Manage calls & emails: order status, tracking, production questions
💲 Provide quotes: product, freight, and program pricing
📦 Follow up on large repeat orders, samples, and sales initiatives
🤝 Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects

✅ What You Bring

✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines

💎 Perks & Benefits

💵 Competitive Pay + Annual Reviews
🩺 Medical, Dental, Vision, AFLAC & Pet Insurance
🏖️ Paid Vacation, PTO & Holidays
🛍️ Employee Discounts
👨‍👩‍👧 Business casual dress
✨ And more…

🚀 Why Join NC Custom?

This is your chance to grow your career with a thriving, well-established Long Island company.

📍 This is an in-person position located in Hicksville, NY.
🌍 We are an Equal Opportunity Employer.