Operations Manager

Description

 Job Description

Position Title: Operations Manager

FLSA Status: Full-time, exempt

Reports To: Branch Manager

Location:  Pittsburg, PA

Position Summary: The Operations Manager contributes to the company’s overall success by managing and coordinating all aspects of warehouse operations and installations. This includes overseeing inventory management, order fulfillment, and coordinating with subcontractors engaged in installations to ensure customer satisfaction, compliance with company policy and procedures regarding production installations and warehouse management.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and motivate warehouse team’s performance, to foster a productive and cohesive team environment.
• Daily load out of sub-contractors
• Ensure all orders are completed within the scheduled time to the satisfaction of the customer
• Maintain inventory management systems to accurately track inventory levels of various materials such as carpet, pad, tile, plank, vinyl, etc., ensuring appropriate levels based on business needs
• Order materials from approved RASA vendors as required to replenish inventory and fulfill orders promptly.
• Conduct monthly inventory audits 
• Conduct monthly inspections of vehicles, machinery, and equipment to ensure they are in good working order, meeting safety standards, specific operational performance requirements, and ensuring optimum utilization.
• Investigate customer complaints related to issues such as damaged items, overcharges, and shipment delays, and take necessary actions to resolve them, including making appropriate adjustments.
• Examines items to be moved, to ascertain approximate weights and type of crating required
• Enforce strict adherence to safety protocols and procedures to maintain a safe working environment for all warehouse personnel
• Inspect warehouse facilities to optimize layout and storage configurations, maximizing space utilization and streamlining workflow and recommend changes to senior management based on findings to enhance efficiency
• Operates forklift, pulling material, making cuts, loading and unloading of the material

Non-Essential Duties and Responsibilities:

• Purchases moving equipment such as dollies, pads, trucks, and trailers
• Plans pickup and delivery schedules for truck drivers
• Answers inquiries on types of service offered rates, schedules, and areas serviced
• Complete mill claims and file with the Corporate Operations
• Stay current with industry trends, best practices, and safety compliance and identify areas for process improvement and efficiency gains, implementing solutions to enhance warehouse productivity and performance.

Required Skills/Abilities:

• Excellent communication skills: able to effectively communicate in both written and verbal form in the English language (bilingual in Spanish is a plus but is not required)
• Advanced client service skills: focus on being client-centric; act as an advocate for the client by providing solutions that meet the client’s needs
• Advanced reasoning/challenge-solving ability: able to analyze situations fully to arrive at accurate, logical, and appropriate resolutions; able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; able to deal with challenges involving several concrete variables in standardized situations
• Detail-orientated; able to multitask and manage time effectively in a fast-paced environment
• Adaptable and flexible 
• Strong team builder with the ability to direct, coach, and mentor a diverse team
• Ability to quickly learn and maintain strong knowledge of the software, products, and services provided by the organization
• Advanced mathematical skills: able to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
• Strong working knowledge of Windows and Microsoft Office applications with the ability to learn new/internal software and effectively navigate through multiple computer systems simultaneously

Education/Experience:

• Bachelor’s degrees in business management or another related field; or
• Five (5) + years of industry and leadership/management experience 

Certifications, Licenses, Registrations:

• Maintain a forklift certification
• Have and maintain a valid driver’s license

Supervisory Responsibility:

• This position will directly supervise two (2) or more employees in the Warehouse Department
• Will be responsible for the overall direction, coordination, and evaluation of the Warehouse Department
• Will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; responsibilities include interviewing, hiring, and training employees; planning, assigning, and managing work; appraising performance; rewarding and disciplining employees; managing time and attendance; addressing complaints and resolving challenges.

Travel:

• This position may require occasional travel to Rasa Floors branches; additional travel may be required to attend various department or company meetings (e.g. company-wide meeting, Operations meeting, etc.)

? Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. 

• Strength: employee will frequently lift and move 1-49 lbs., and 50+ lbs. with use of buddy system or forklift
• Movement: frequently required to stand, walk, stoop, kneel, crouch, or crawl, use hands to finger, handle and grip, feel, reach with hands and arms, and climb or balance, occasionally sits. manual dexterity
• Audio: employee able to hear, understand, and distinguish speech and/or other sounds; able to express or exchange ideas, to impart oral information to clients or the public, and to convey detailed, accurate spoken instructions to other workers
• Vision: position requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment: The work environment described here is representative of the environment an employee encounters while performing the essential functions of this job. 

• employee works in a warehouse setting and is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold and extreme heat, and vibration. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; and risk of electrical shock. This role routinely uses standard warehouse equipment such as forklifts, box cutters, cutting machine.
• Use of standard office equipment
• The environment is fast paced

Other Duties: This job description does not imply that these are the only duties to be performed. Other related duties may be assigned. This job description does NOT constitute an employment agreement between the employer and the employee and is subject to change by the employer at any time, without notice as the organizational needs and requirements of the job change.EEO Statement: RASA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances