Material Handler Aftermarket Merchandise Fulfillment Specialist

The Material Handler – Aftermarket Merchandise & Fulfillment Specialist plays a critical role in supporting warehouse, retail, and e-commerce operations through the receipt, processing, evaluation, storage, and distribution of merchandise. This position is responsible for maintaining inventory accuracy, fulfilling customer and store orders, supporting product flow, conducting jewelry metal testing, and assisting with inventory optimization initiatives. The successful candidate demonstrates strong organizational skills, attention to detail, and a commitment to safety, quality, and operational excellence.

COMPETENCIES: Inventory Accuracy, Attention to Detail, Safety Awareness, Organization & Product Flow, Order Fulfillment, Adaptability, Quality Focus, Problem Solving, Teamwork & Collaboration, Integrity & Asset Protection

ESSENTIAL DUTIES & RESPONSIBILITIES

Inventory Management & Material Handling – 20%

• Receive, inspect, unload, and process incoming merchandise and donated goods.
• Sort, organize, and store products in designated warehouse locations.
• Maintain inventory accuracy through proper handling and documentation procedures.
• Assist with inventory transfers between warehouse and retail store locations.
• Support cycle counts, physical inventories, and inventory reconciliation activities.
• Report inventory discrepancies, damages, or shortages to leadership.

Order Fulfillment & Distribution – 30%

• Pick, pack, and stage merchandise for retail stores, e-commerce customers, wholesale accounts, and special projects.
• Prepare shipments according to established operational procedures and timelines.
• Load and unload merchandise using approved material handling equipment and safe work practices.
• Verify order accuracy, product quantities, and shipment documentation prior to distribution.
• Support store replenishment and bulk merchandise distribution initiatives.

E-Commerce Shipping & Fulfillment – 15%

• Accurately process e-commerce orders from receipt through shipment.

• Package merchandise to ensure product protection and customer satisfaction.
• Utilize approved shipping systems and carrier platforms to create shipping labels and process orders.
• Verify product descriptions, quantities, and order details before shipment.
• Process customer returns and assist with inventory adjustments related to e-commerce activity.
• Maintain shipping supplies and organized workstations to support efficient fulfillment operations.
• Monitor fulfillment timelines to ensure orders are processed within service expectations.

Product Purging & Inventory Optimization – 5%

• Identify slow-moving, aged, damaged, obsolete, or unsellable merchandise.
• Assist in inventory reduction efforts through transfers, liquidation, recycling, or disposal processes.
• Maintain records of inventory adjustments and product disposition activities.
• Support warehouse organization and space utilization initiatives.
• Collaborate with leadership to improve inventory turnover and product flow.
• Assist in maintaining inventory levels that support operational efficiency and business objectives.

Jewelry Evaluation & Metal Testing – 15%

• Conduct basic jewelry evaluations using approved testing methods and equipment.
• Identify and classify precious metals including gold, silver, platinum, and other valuable materials.
• Sort jewelry based on quality, value, and organizational guidelines.
• Maintain accurate records of jewelry evaluations and testing results.
• Ensure the proper handling, storage, and security of valuable merchandise.
• Communicate findings regarding potentially high-value items to leadership.

Warehouse Operations - 10%

• Assist with merchandise processing, labeling, tagging, and preparation for sale.
• Maintain clean, organized, and efficient work areas.
• Follow established warehouse procedures and productivity standards.
• Support departmental projects, operational initiatives, and seasonal business needs.
• Contribute to continuous improvement efforts that increase efficiency and effectiveness.

Safety & Compliance – 5%

• Adhere to all organizational safety policies and procedures.
• Use proper lifting techniques and safe material handling practices.
• Report unsafe conditions, equipment concerns, and workplace hazards immediately.
• Safely operate pallet jacks, carts, and other approved equipment.
• Maintain compliance with all company policies, asset protection standards, and regulatory requirements.

REQUIRED EDUCATION AND EXPERIENCE: 

• High School Diploma, GED, or equivalent preferred.
• Experience working in warehouse, distribution, retail, logistics, or material handling environments preferred
• Experience supporting inventory control, shipping, and order fulfillment activities preferred
• Familiarity with shipping systems, inventory management processes, and e-commerce operations is preferred. 
• Experience handling high-value merchandise and maintaining accuracy, security, and attention to detail in a fast-paced environment is beneficial.

PHYSICAL DEMANDS: 

PHYSICAL AND WORKING ENVIRONMENT

Rarely (less than 0.5 hours per day)

Continually (5.6 - 8.0 hours per day)

Occasionally (0.6 - 2.5 hours per day)

Frequently (2.6 - 5.5 hours per day)

N/A = Not Applicable

Weight: Up to 10Ibs; Up to 20lbs; Up 35lbs; Up to 50lbs; Greater than 50lbs

Activity

Rarely, Occasionally, Frequently, Continuously or N/A

Weight

Stationary Standing

Frequently 

N/A

Sitting

Occasionally

N/A

Walking

Frequently 

N/A

Crawling

Rarely

N/A

Balancing

Occasionally 

Up to 50lbs

Lifting/Carrying

Always

Frequently

Occasionally

Up to 25 lbs

26 to 75 lbs

75+ lbs

Pushing/Pulling 

Always

Frequently

Up to 59 lbs

60 to 100 lbs

Bending

Frequently 

N/A

Squatting

Occasionally

Up 35lbs

Kneeling

Occasionally

N/A

Twisting/Turning

Frequently

N/A

Climb

Rarely

N/A

Stoop

Rarely

N/A

Overhead Reaching 

Frequently

N/A

Typing/Keyboarding

Occasionally

N/A

Driving (car/equipment)

Frequently

N/A

Critical Thinking/Organization

Frequently 

N/A

Talking on Phone

Rarely

N/A

Talking in Person

Continually 

N/A

Hearing in Person 

Frequently 

N/A

ADDITIONAL CONSIDERATIONS:

ADDITIONAL CERTIFICATIONS: 

• Ability to work and learn to operate a forklift by passing required internal testing and certification. 

Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.