Food and Beverage Manager - Starlight Sports Bar

Description

SUMMARY:

The Food & Beverage manager assists the Food & Beverage Operations Manager with coordination of all activities within a venue of the Food and Beverage Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee Venue F&B Supervisors.
• Supervise and coordinate activities of all employees engaged in providing meals and/or beverages in the venue.
• Assist Food and Beverage Operation Manager with Personnel Management, Training, Interviewing, Hiring and Personnel Evaluation.
• Review, compile, adjust and post personnel shift schedules weekly and as needed.

ADDITIONAL DUTIES

• Assist Food and Beverage Operation Manager with analyzing information concerning venue operations, such as daily food sales, patron attendance, and labor costs to prepare budget and to maintain cost control of the facility operations.
• Confer with administrative personnel and review activity, operating, and sales reports to determine changes in programs or operations. 
• Ensure accurate recordkeeping relating to personnel issues. 
• Inspect and taste prepared foods to maintain quality standards and sanitation regulations.
• Promote Little Creek Casino Resort in industry and trade associations as requested.
• Monitor and audit the Agilysis cash systems and Paylocity.
• Promote positive customer relations.  
• Resolve complaints made by patrons and/or employees regarding food and/or service. 
• Promote positive staff support and morale by administering F&B Team Member input for growth, improvement and policy and procedures.
• Coordinate with other departments for special event needs relating to staffing for the Food & Beverage requirements, as needed.
• Ability to be a working manager and perform all front and back of the house duties within the food and beverage department as needed.
• Other Duties as Assigned.

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LCCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests. 
• Uphold LCCR values of focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the Food & Beverage Manager to represent our enterprise in a courteous and professional manner with special attention to guest satisfaction and cultural sensitivity.

Customer-centricity: Ability to recognize and prioritize guest needs, creating a hospitable environment and ensuring that every interaction contributes to a memorable experience.

Operational Excellence: Demonstrates expertise in the various tasks related to F&B operations. This includes managing day-to-day operations, maintaining quality standards, ensuring compliance with internal and external regulations, and managing the fiscal responsibilities within the department.

Effective Leadership & Team Management: Ability to lead, motivate, and guide a diverse team. This includes hiring, training, appraising, and resolving conflicts. Demonstrates the ability to foster a positive working environment and maintain high morale among team members.

Cultural Awareness: Recognizes and respects the significance of Native American Culture and the values of the Squaxin Island Tribe. Actively seeks opportunities to integrate these values into daily operations and interactions with both guests and team members.

Strategic Planning & Execution: Collaborates with the Food and Beverage Director in planning, budgeting, and strategizing for the department's growth. Demonstrates foresight in anticipating challenges and opportunities and ensures that plans are effectively executed.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES:

Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.

SUPERVISORY RESPONSIBILITIES

• Manages subordinate Supervisors and Managers who supervise employees in the Water’s Edge Cafe, Starlight Lounge, Island Grille Restaurant, Skookum Spirit lounge, Casino Bar, Squaxin Island Oyster Bar, Casino Service Bar, Kitchens and is responsible for the overall direction, coordination, and evaluation of these units.  
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.                   

Requirements

QUALIFICATIONS:

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Other:

• Proficiency with Microsoft Word. 
• Proficiency with Microsoft Excel. 
• Ability to type 50 words per minute. 
• Proficiency with Microsoft Power point. 
• Proficiency with Microsoft Access. 
• Ability to administer, train and monitor the Agilysis cash system.

EDUCATION and/or EXPERIENCE:

Education and/or Experience:

• Bachelor’s Degree in hospitality or related
• OR minimum of five years consistent and well-rounded Food & Beverage experience AND a minimum of five years management experience within the Food & Beverage industry 
• OR equivalent combination of education and experience

Certificates, Licenses, Registrations:

• Class III Gaming License issued from the Squaxin Island Gaming Commission 
• Requires a Valid Washington State Driver License and must be insurable on the Tribe’s insurance.
• Class 12 Alcohol Server Permit 
• State of Washington Food Worker Card

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of the job, the team member is regularly required to stand, talk, and hear; the team member is frequently required to walk, use hands to finger, handle or feel; and reach with hands and arms.  
• The team member is occasionally required to sit, stop, kneel, crouch, or crawl and taste or smell.  
• The team member must frequently lift and/ or move up to 50 pounds, 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.  

Work Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The team member is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.