Program Manager WIOA

Description

Program Manager WIOA Full Time Des Moines, IA

National Able Network® is a mission-driven nonprofit organization committed to expanding access to workforce development, training, and economic opportunity for individuals and communities throughout the Midwest. Our work is grounded in partnership, accountability, and a belief that strong systems and strong people together create lasting impact. National Able Network has an opening for an experienced full time social service manager to assist with the administration of the WIOA program.

The program manager is responsible for the program(s) to ensure that they are in line with the stated objectives and goals of the organization. Will provide quality control for the organization's programs through methods such as collecting data, analyzing trends and/or tracking the budgets; monitoring client recruitment levels, and stages in the program. The program manager will work with a variety of internal and external individuals ranging from volunteers to management, and must be capable of conveying information to people who are not always familiar with the program(s).

Program manager must assess, maintain and adjust program as necessary to ensure it is producing the desired outcome. Determines through data analysis whether the program is achieving the desired results/goals as defined by leaders in the Agency. May be required to monitor costs associated with the program and all events and/or training to ensure alignment with Finance budget. May carry a caseload of clients and interface with local companies to identify employment leads and supporting employment retention services to clients. May supervise employees, volunteers, temporary or participant staff.

Responsibilities:

• May oversee client progression through all steps of referral, enrollment, training, completion and employment advancement.
• May conduct client intake, assessment, academic counseling, goal-setting, enter case notes, certification testing, and report on internal and external performance.
• May process enrollment and funding paperwork for new client and/or students.
• May manage client and/or student learning portal and additional/interface of curricula.
• Provide regular progress and attendance reports to clients’ career coach, workforce services coordinator or other support staff, as mandated by funding program.
• May serve as a liaison between client and provider in the resolution of technological or non-technological support issues.
• May facilitate or coordinate workshops and cohort kickoffs.
• Collaborates with training professionals to integrate best practices and industry trends into skills training curricula.
• Participate in promoting various training services department and programs and recruiting suitable candidates.
• Continually reviews and evaluates all phases of program: includes, but not limited to training, procedures, development and resources such as equipment or services and makes recommendations to management for program improvement.
• Works with appropriate staff to maintain and submit accurate, timely and complete data for internal and external reporting regarding clients’ progress through all phases of the program. Provides senior management with verifiable and timely data to make strategic decisions.
• May assist with the preparation of proposals and grants including the collection of data to complete status/final reports for funders.
• Performs other duties as assigned.

Requirements

Required Skills/Abilities:

• Demonstrated success developing and implementing program strategies and producing successful placement outcomes.
• Advanced computer proficiency with Microsoft Office products (Word, Outlook, Excel, Access); knowledge of government systems strongly preferred.
• Excellent written, verbal, and interpersonal communication skills. Must be able to interact and develop rapport with a diversified population of business leaders, government agency personnel, funders, partners, staff, and clients.
• Service-oriented, flexible, self–starter with a solid work ethic who can manage multiple priorities simultaneously and work under pressure to meet deadlines.
• High initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through.
• Must be able to travel to seminars/workshops and other National Able Network offices as necessary.
• Communicates clearly and concisely, both verbally and in writing internally across organization and externally to clients/partners/funders and/or employers.
• Excellent presentation skills.
• Previous workforce development experience is a plus.

Minimum Qualifications:

• Bachelor’s degree, or higher, in education/social work/human resources or related field preferred OR 6-8 years of relevant experience is required
• Minimum (5) years of experience in program management or related field.

Benefits:

• Competitive Medical & Dental benefits
• Company-sponsored Vision benefits, Short-Term Disability / Basic Life and AD&D insurance
• Paid Time Off (up to 25 days based on 40-hour work week)
• Generous Holiday Pay
• 401(k) w/Company Match
• Tuition Reimbursement
• Employee Loyalty Benefit: Additional 10 days of PTO after every 5 years of FT service

Interested applicants should submit a resume, cover letter and salary expectations.

EOE AA M/F/Vet/Disability