Relationship Banking Team Leader

Heritage Bank currently has an exciting opportunity to join our organization. We are looking for people who want more than just a job – who want to build a career and make a difference in the communities where they live and work by building and maintaining customer relationships. 

The relationship banking team leader is responsible for leading, managing and overseeing the deposit sales and relationship management and service team(s), within an assigned market area, and is accountable for developing and implementing an effective market area business plan, which results in achieving production goals aligned with the bank's deposit growth strategies, while ensuring a positive customer experience, and adherence to bank policies, procedures and regulatory requirements.

This position is fully on-site and preferred Heritage Bank geographical locations for this position are Seattle or Bellevue, WA.

This position is responsible for growth and retention of clients throughout the Greater Puget Sound footprint, which includes Seattle, Bellevue, Tacoma, and  Peninsula geographic locations.

Base Salary Range:
 

$126,546.00 - $158,183.00 - $189,819.00 annual

Role at a Glance:

• Provides leadership, management, support, direction, and guidance to a team of bankers and relationship managers within a market area in servicing, retaining, and developing new deposit and treasury management business while focusing on relationship-building, client experience, and risk management.
• Participates in the strategic planning process ensuring the market is identified, penetrated and managed to achieve and/or exceed bank goals.
• Develops annual business plan with management team to ensure maximum profitability and effectiveness.
• Manages performance of individual team members, holding all accountable for achieving business priorities with a focus on client experience and risk management.
• Manages the market area’s revenue and profitability and monitor adherence to regulatory requirements, and risk protocols; utilize reporting and metrics to monitor team performance, identify trends, and address or escalate issues in a timely manner.
• Develops and coaches sales team on all aspects of managing and growing a deposit portfolio and proactively engages the commercial service desk workflow, providing support as needed to ensure a quality customer experience.
• Holds bankers accountable for understanding the personal financial goals and needs of their business clients and connecting them with specialists who can help meet their financial needs.
• Fosters and maintains cohesive partnerships and working relationships with all lines of business within the bank to build a trusted and productive sales and service referral process and a ensure a positive client experience.
• Builds, monitors, and maintains an active sales pipeline both individually and for assigned relationship managers with regular reporting utilizing H360 technology. Maximize established referral network and continue to expand network.
• Represents the bank in the local community by attending events, volunteering, and participating in nonprofit boards and committees, while establishing a durable and productive network of referral sources and centers of influence outside the bank.
• Provides direct reports with proper tools and authority to execute their assigned functions and develops skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
• Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring, terminations, promotions, transfers, training and development of staff, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices.
• Actively recruits and maintains a pipeline of diverse viable candidates; select, hire, develop and retain top quality talent by creating an inclusive and respectful team environment.
• Participates in coordinating the successful implementation of marketing and promotional programs within the assigned market area for new products and services. Maintains an awareness of competitive products, practices, rates and changes in the local market managed.
• Maintains an in-depth knowledge of entire product suite as well as a current knowledge of external conditions including competition and demographics to ensure client needs are met.

Requirements: 

• Bachelor's degree in Business, Finance, Accounting or relevant discipline – required. MBA - preferred.
• 8+ years of recent and progressive responsibilities tied to commercial deposit and relationship management / business development experience, counseling and customizing solutions to business clients and successfully managing complex commercial banking deposit relationships, to include a minimum of 2 – 3 years recent experience in a management / leadership role, successfully managing a team of bankers and support staff in a financial services industry required.
• Pacific Coast Banking School Graduate or equivalent – preferred.
• Equivalent combination of education, training and management experience may be considered.
• Customer-centric mindset, with the ability to translate customer issues/needs into profitable business solutions. Strong relationship management and influencing skills with the ability to understand and operate successfully in a rapidly changing and complex environment.
• Strong leadership and managerial skills are required to manage, motivate, and develop a diverse team of bankers and specialists, to include oversight and management of multiple remote locations. Employee development, performance management, training, and employee counseling skills are required.
• Demonstrated ability to utilize management and leadership best practices to plan, direct, schedule and review the work performance of assigned employees, by providing ongoing feedback and opportunities to learn, through formal and informal methods.
• Inspires and fosters team commitment, pride, and trust. Facilitates cooperation and motivates team members to accomplish individual and group goals.
• Exceptional sales, networking and relationship building skills, with demonstrated expertise and success in business development, sales processes and strategies, and ability to proactively call upon and maintain client relationships and cross-sell the Bank’s suite of services with confidence.
• Highly effective listening, verbal, written, and telephone etiquette business communication skills, including effective questioning strategies and presentation skills; ability to read, write, speak and understand English well.
• Strong relationship management and influencing skills with the ability to understand and operate successfully in a rapidly changing and complex environment.
• Strategic in approach to problem solving and decision-making, with demonstrated ability to quickly focus on key issues, make decisions under pressure of time constraints and translate business development challenges into opportunities.
• Strong planning, organizational, time management and follow up skills, demonstrating a strong sense of urgency and ability to execute quickly, timely and efficiently, with minimal direction and oversight.
• Comprehensive knowledge of all banking products and services with an emphasis on commercial deposit and treasury management and complex account ownerships. Working knowledge of consumer and small business lending products.
• Comprehensive knowledge of related statutory banking and compliance regulations, operational policies and procedures, account and legal documentation and terminology for TM products and services.
• Thoroughly understands and appropriately applies principles, procedures, requirements, regulations, and policies related to assigned area of oversight.
• Unquestionable integrity in handling sensitive and confidential information required.
• Proficient PC experience using MS Office products (Word, Excel, Outlook) and retrieval of data; working knowledge of automated financial systems, customer ticketing systems / help desk, with the ability to quickly learn and adapt to new technologies.
• May travel for business development, customer and bank business meetings; willingness to travel to other branch locations when needed; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions.

  
  

Working Environment/Conditions: 

• Climate controlled office environment.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and/or customer contacts and interruptions during the day.
• May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) – responsible for providing detailed instructions to minimize risk.

Physical Demands/Effort:  

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, climbing, kneeling or crouching to file materials and/or site/property inspections. 
• Occasional lifting 10  (files, boxes).

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position. 

As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked.  To view Benefits Summary: Apply > Current Openings > position > attachment.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law. 

Job applicants have certain legal rights. Please click here for information regarding these rights. 

If you need assistance completing the online application, please email: HBRecruiting@HeritageBankNW.com

Salary Range Disclaimer

The base salary range represents the min, mid and max  of  Heritage Bank’s salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses. 

##JobCategory:Commercial Deposits and Payments##

##Street:1420 Fifth Avenue, Suite 3600## 

##City:Seattle## 

##State:WA## 

##ZipCode:98101##

##Internal:False##