Cocktail Server - BOA Steakhouse

Description

 Innovative Dining Group (IDG), the acclaimed hospitality company behind iconic restaurant brands including BOA Steakhouse, Sushi Roku, and Katana, is bringing its signature energy and culinary innovation to Napa Valley this Summer!  Known for creating trend-setting dining destinations that blend exceptional cuisine, striking design, and vibrant social atmosphere, IDG is expanding into luxury resort dining with a dynamic new culinary partnership at Casa Mani Resort Napa Valley.

At this newly transformed resort in the heart of wine country, IDG is developing a collection of elevated dining experiences rooted in seasonality, craftsmanship, and modern technique. From a signature steakhouse to lively social spaces and locally driven offerings, each concept reflects IDG’s commitment to bold flavor, high-quality ingredients, and unforgettable guest experiences.   

This is a unique opportunity to join one of Napa Valley’s most anticipated culinary destinations and be a part of our opening team- apply today!

What You’ll Do:

A Cocktail Server provides a unique dining experience for our guests by delivering outstanding customer service and a superior guest experience. Responsibilities include attending to diners before, during, and after their meals by helping them place, receive, and pay for their drink orders. A Cocktail Server also ensures the timely delivery of beverages to our guests and is expected to pass periodical testing for food and beverage knowledge. 

Your Key Responsibilities:

• Have an extensive knowledge of our restaurant’s food offerings, beverage program and cocktail menu 
• Inform guests of menu changes and answer questions regarding food and beverages 
• Ensure all orders are filled accurately and deliver beverages from kitchen to guests in a timely  manner 
• Provide attentive service to diners, check their needs throughout their dining experience and promptly address any customer service issue referring to management if necessary 
• Prepare final bill, present the check to guest, accept payment, process credit card and make changes (if needed) 
• Perform station opening/closing and side work duties for each shift 
• Assist bussers with clearing and resetting tables and maintain cleanliness in all service areas 
• Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate  supervisor 
• Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye” 
• Demonstrate excellent customer service skills and the ability to remain calm and composed under  pressure 
• Embody and deliver on exceptional service and hospitality 

Requirements

What we are looking for:

• 2 years previous experience in a high-end, high-volume restaurant
• Ability to multi-task and work efficiently under pressure
• Strong communication skills, both with guests and teammates
• A strong familiarity with food service regulations and proper food and beverage handling procedures 
• A positive, upbeat attitude with a strong work ethic
• Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
• A valid Food Handler Card and Alcohol Awareness Training Certificate  (must have upon hire)
• Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
• Must be 21 years or older

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.