Information Technology Manager

SUMMARY

The Information Technology (IT) Manager is responsible for managing and continuously improving information systems for the US organization. This position serves as the primary liaison between business stakeholders and technology teams to ensure enterprise applications support business processes, operational goals, compliance requirements, and strategic objectives. The IT Manager plans, establishes, and manages technology projects while coordinating the business and technical aspects of assigned initiatives. This role also oversees the reliable operation and day-to-day maintenance of business applications, telecom systems, desktop and field devices, customer support, end-user training, and related support functions. The position works closely with executive leadership, functional business leaders, the Subgroup IT Infrastructure team, and external vendors to ensure systems remain secure, reliable, scalable, and aligned with organizational objectives.

Location: Mentor, Ohio 

100% On Site In-Office

DUTIES AND RESPONSIBILITIES

• Ensures proper functioning of corporate information processing systems and business applications. Helps business operations utilize information systems to improve efficiency. Works close with senior management to assure corporate goals are met by applying technology to the routines of the business.
• Keeps computer equipment, hardware, and software updated to meet organizational needs and Group IT policies. 
• Plan, develop, and implement standard or custom business management applications along with standard operating procedures. Be closely involved in such areas as: data entry coding, policy, procedures, workflow, form design, reporting and systems analysis. Coordinates with all departments in obtaining cooperation and consults with Subgroup and Group IT Departments, and external vendors in performing job duties.
• Establish and maintain application specific governance processes, standards and best practices.
• Direct and control all activities of the day-to-day IT functions, including the planning, budgeting, and maintenance of networks in support of any system.
• Schedule audits to systems for the optimization of capacity. Maintenance of equipment and data storage along with maintaining a disaster recovery plan.

• Assist in the development of departmental standards and procedures, direct and coordinate the work, providing technical support and training as it relates to operation of hardware and software within the network infrastructure.
• Lead or oversee information technology projects including development of project plans, budgeting, tracking and implementation.
• Implement and promote the company’s Global and Subgroup IT standards and policies.
• Support Global or Subgroup IT projects as required.
• Set effective KPI’s to measure performance across all stakeholder groups.
• Travel as necessary.
• Comply with Company policies and procedures, including safety and quality.

Competencies

• Critical & Logical Thinking
• Leadership
• Change Agent
• Project Management
• Collaboration Skills

• Communication Proficiency 
• Decision Making
• Initiative
• Problem Solving/Analysis
• Results Driven

Supervisory Responsibility 

This position manages all employees of the department and is responsible for the following:

• Hiring of the employees within that department.
• Performance management; Provides constructive and timely performance evaluations.

• Maintain discipline, morale, harmonious personnel relations and handle complaints and grievances in accordance with Company policy; make effective recommendations for promotions, transfers, terminations.

• Maintain personnel records on subordinates.
• Coordinate the US IT Team to ensure compliance with Company policy and procedures.
• Coordinate the US IT Team to support the PPG and Global ACO IT projects.

Education and/or Experience

• Bachelor’s degree in Computer or Information Science-related field required, Master’s degree preferred.
• At least five years of related experience in administration of information systems and technology, with increasing level of responsibility throughout.

Other Skills

• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
• Excellent managerial skills. 
• Thorough understanding of information technology and information technology systems. 
• Excellent verbal and written communication skills.
• Organized with attention to detail.

Benefits

• Medical & Dental
• Company paid - Vision, Life Insurance, Short-Term, & Long-Term Disability
• 401(k) Match
• HSA & FSA

Other Duties 
Please note this job description is not designed to cover, or contain, a comprehensive list of activities, duties or responsibilities that are required of employee for this job. Duties, responsibilities and activities may change at any time with, or without, notice.