Intake and Access Coordinator (Full Time)

Description

Intake and Access Coordinator (Full Time)

Autism Treatment Center (ATC) is seeking an experienced, highly responsive Intake & Access Coordinator to serve as the centralized point of contact for families seeking outpatient therapy services across our Dallas, Fort Worth, and San Antonio locations.

This is a critical referral-to-revenue position responsible for moving families efficiently from initial inquiry through assessment and the start of treatment while providing exceptional, white-glove service throughout the process.

Key Responsibilities

• Respond promptly to new referrals and family inquiries
• Verify insurance eligibility and benefits
• Coordinate and schedule tours, assessments, and initial appointments
• Obtain insurance authorizations for assessment and ongoing treatment
• Maintain consistent communication with families throughout the intake process
• Manage the referral pipeline across ABA, Speech Therapy (ST), and Occupational Therapy (OT)
• Track and report key pipeline KPIs, including referral volume, response time, conversion, authorization status, and time from referral to start of care
• Partner with clinical and operational teams to identify and resolve barriers that delay access to services

Requirements

• Experience in healthcare intake, insurance verification, authorizations, patient access, or a similar role
• Strong understanding of commercial/private insurance
• Exceptional communication, organization, follow-through, and customer-service skills
• Ability to manage multi-location pipeline with urgency and accuracy
• Experience with Lumary or a similar healthcare operating/EMR system preferred
• Experience with ABA, pediatric therapy, or behavioral healthcare strongly preferred

Full-time position | Supporting Dallas, Fort Worth & San Antonio. At ATC, intake is more than answering the phone, it's ensuring families receive a responsive, compassionate experience and that children gain access to the services they need without unnecessary delays.