Operation Supervisor

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways 

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. 

Job Summary

Reporting to the Director of Operations, the Operations Supervisor oversees the operations of the facility including maintenance, repairs, fire safety, kitchen operations, and security during their assigned shift. Operations Supervisor also works closely with the management team to optimize the delivery of program goals and client services. The Operations Supervisor will be an active listener, provide high-quality customer service, and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. 

Key Responsibilities & Essential Functions 

Program/Facilities

• Supervises and provides leadership and training for operations staff during their assigned shift. 
• Perform duties of operations staff in their absence including but not limited to the cook, security, and maintenance positions. 

• Ensures the safety of clients and staff by complying with all safety requirements.
  • Ensures compliance with fire safety policies and procedures. 
  • Acts as Fire Safety Guard / Fire Safety Coordinator.
• Screens client arrivals for immediate needs, provides services and/or makes appropriate referrals, as mandated by program. 
• Supervises security staff during assigned shift.

• Ensures that all fire safety guidelines are executed and documented as required.
• Ensure security guards perform building security and inspection rounds. 

• Assists in monitoring resident behavior, medication, and other related activities including crisis intervention and de-escalation. 
• Assists in monitoring resident/client medication as required. 
  • Ensure medication delivery is properly documented in appropriate logbook in the absence of social service staff, as mandated by program. 

• Supervises maintenance staff during assigned shift. 

• Ensures all operations equipment and appliances are in good working order.
• Provides recommendations for repair, upgrade or replacement. 

• Monitors cleanliness and maintenance of facility.
• Ensures work orders and requests for repairs are completed in a timely manner.

• Monitors key and lock changes for residents and staff as needed.

• Supervises kitchen staff and operations as required by the program.
  • Ensure kitchen staff perform duties as required. 
  • Ensures kitchen area and equipment are kept in a clean and sanitary manner.
• Enforces building rules and regulations and reports discrepancies to the Director of Operations.
• Assists with client relocations as needed.
• Supervises and/or perform building security operations and front-desk duties, as needed.
  • Monitors facility keys and access. 
  • Monitors building Closed Circuit Television (CCTV) and fire alarm /security panel. 
  • Communicate with local fire and police departments as needed. 
  • Performs building security tours.
  • Answers phones.
  • Assists in mail distribution to clients according to program policy.
  • Screens visitors based on standard operating procedures (SOP). 
• Perform emergency response including CPR defibrillator, AED and first aid, as needed.
• Assesses facility maintenance needs. 
  • Performs daily building inspections.
  • Reports discrepancies to supervisor.
  • Generates daily inspection report.
• Reports emergency facility issues as required.

Administrative

• Oversee all incident reporting and appropriate log entries during assigned shift, as required in the incident reporting policy.
• Assists Director of Operations with coaching, staff training, and development.
• Works closely with the Director of Operations to monitor coverage of assigned staff to ensure compliance with Urban Pathways and regulatory/funding agency regulations, policies, and procedures.
• Ensures all building and operational policies and procedures are followed during assigned shift. 
• Maintains ongoing communication with preceding and following shifts, including clinical staff.
• Documents client activities and incident reporting in AWARDS and other web-based applications. 
• Complete and submit reports as needed. 
• Provides input to the Director of Operations regarding employee performance. 
• Monitors the status of work orders during assigned shift.

• Completes, submits, and maintains timely and accurate fire and safety logs as mandated by Urban Pathways, regulatory and funding agency regulations, policies, and procedures. 

• Assists the Director of Operations to monitor staffing schedules according to program needs. 

• Assists the Director of Operations to monitor performance and warranties on all contracted services.

• Provides back-up administrative coverage in the absence of the Director of Operations as appropriate.
• Monitors AWARDS and other systems to ensure that all necessary client data is accurate and timely during assigned shift. 

• Takes an active role in incident, investigation documentation and reporting. 

Community Relations

• Represents Urban Pathways and responds to inquiries as needed.
• Collaborates closely with vendors and other service providers.

Communication

• Responds to email and other inquiries in a timely manner.
• Attend staff meetings, training, and supervisory sessions as required.
• Communicates verbally and in writing in a professional manner at all times.

Performs all other duties as assigned and as required.

Qualifications, Education and Experience

• High School Diploma, GED or equivalent preferred. 
• Minimum of two years of building operations and security experience with at least one year of supervisory experience preferred. 
• Experience working with unhoused individuals, individuals in congregate settings, temporary housing, or populations with complex needs (mental health, substance use, etc.).

Skills & Competencies

• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to work independently and as part of a collaborative team.
• Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
• Bi/Multi-lingual a plus.

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Licenses

DHS Funded Programs:

• Coordinator of Fire Safety and Alarm Systems in Homeless Shelters – F 80 or ability to obtain within three months of employment based on program needs.

Non-DHS Funded Programs:

• Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems - S-95 or ability to obtain within three months of employment based on program needs.

All Programs:

• First Aid, CPR, AED - ability to obtain within three months. 
• Food Handler certification - ability to obtain within three months. 
• Valid Security Guard License.
• A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.

Capabilities

• May be required to work a flexible schedule including weekends, holidays, and evenings.
• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. 

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.