Health Homes Care Manager

Description

The Care Manager will work closely with the Health Homes Care Management Department, the Department of Health, contracted Care Management Agencies (such as CHHUNY), ancillary providers, youth, and family members to successfully carry out care management tasks that link, advocate, and support the overall health and wellness of youth in our comm unities. The Care Manager is responsible for providing linkage and care management support to the youth and family and will be required to complete multiple assessments as required by CHHUNY and the Department of Health including, but not limited to a Plan of Care, Safety, Crisis, and Emergency Plan, Comprehensive Assessment, CANS-NY Assessment, and facilitation of Interdisciplinary Team Meetings. The Care Manager may be required to evaluate, coordinate, and provide necessary referrals for services and/or treatment as described, complete required assessments, and assist youth and families by helping to articulate goals and providing needed information. This person works closely in partnership with the families, foster families, County workers and other community partners. 

Primary Job Functions

• Provide overall support to youth to ensure that they are getting the services need to meet the overall health and wellness goals.
• Demonstrates understanding of the four dimensions of safety and can identify gaps.
• Demonstrates and models sensitivity to the cultural background of children, families and co-workers.
• Assures that job-related activities are in compliance with Glove House policies and procedures, Department of Health, Care Management Agencies, State and Federal regulations, and relevant professional association, ethical standards, accreditation standards, and the law.
• Perform care management tasks as defined by the Department of Health and contracted Care Management Agencies (i.e. CHHUNY) (may include assessments, goal plans, safety plans, and other assessments).
• Link, advocate, and support youth and families by identifying current strengths and barriers while providing referrals and other interventions to assist with current needs such as psychosocial supports and linkages with medical, dental, and behavioral health care providers, as well as, educational, employment, transportation community resources.
• Participate as a team member of Health Homes Department and the Finger Lakes Regional Office, supporting other teams when necessary.
• Coordinate services with other professionals and paraprofessionals and liaise with outside social service agencies and other organizations, where appropriate.
• Provide comprehensive, client-centered, trauma-informed, collaborative care planning for the development and management with the youth and parent/guardian to assist in the integration of medical and behavioral health services, and social health services.
• Build and use effective communications strategies among peers, medical staff, addiction and mental health providers, and other community agencies using electronic assisted devices including Telehealth and other interactive technology.
• Help improve, measure, monitor, and sustain quality outcomes that focus on clinical indicators/performance measures, patient satisfaction, and plan adherence.
• Participate in interdisciplinary team meetings and conduct regular face-to-face contact with youth and families.
• May monitor interns and/or volunteers.
• Develop and maintain records and program documentation, such as assessments, care plans, visitation plans, progress notes and summaries, according to contract and Glove House standards.
• Generate and maintain necessary reports and paperwork (i.e., Quality Assurance and program reports).
• Assures all documentation is completed in a timely fashion (within 48 business hours for contacts)
• Assures that program staff are up to date with any concerns or needs of your case load.

Requirements

Bachelor's degree required, CHUNNY certification preferred

Experience

• Minimum 2+ years' experience working with children and families in residential, group, or counseling child welfare capacity.