Customer Service Representative I

Reports To

The CSR I will report to Store Manager 

Job Overview

Customer Service Representative staff perform basic customer service functions, from checking out customers as a cashier to assisting with product selections throughout the store. CSR staff will also assist with keeping the store maintained, clean, organized and safe. 

Responsibilities and Duties

Provide a bullet point list of the responsibilities and duties of this job.

• Counts cash in drawer at opening and closing of the day. 
• Operates cash register, makes change, and issues receipts to customers. 
• Issues refunds or credit, as necessary. 
• Interacts in a positive manner with customers in person and on the phone; assists with questions regarding merchandise, location of merchandise in store, pricing and store promotions. 
• Records purchase orders, inventory condition, etc. 
• Refers store credit applications and bad checks to Store Manager. 
• Assists in the preparation of the store and product displays. 
• Maintains store environment, including doors, floors, windows, ceiling, restrooms and workstations. Cleans and dusts products and displays. 
• Attends and participates in all company-sponsored training programs as required. 
• All other duties assigned. 

Qualifications

Education: High school diploma or general education degree (GED). 

Experience: Six (6) months to one (1) year of customer service experience or equivalent. 

Skills, Knowledge and Abilities: 

• Ability to read and write.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to carry out detailed but uninvolved written or oral instructions. 
• Good interpersonal, communication and customer service skills. 
• Knowledge of building materials desirable. 
• Ability to operate Epicor Point of Sale (POS) System. 

Physical Demands: 

• Ability to stand and walk. 
• Manual dexterity. 
• Ability to talk and hear.
• Ability to sit, climb or balance, stoop, kneel, crouch, or crawl. 
• Regularly lift and/or move up to 25 pounds. 
• Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.