Patient Recruitment Coordinator

Description

JCCT- Patient Recruitment Coordinator - HYBRID ROLE

Purpose

Answering inbound and making outbound calls to recruit patients into sites clinical research studies. Provide extremely high-quality customer service and ensure critical information is captured and entered into site database via CTMS system across the Site Network.

Job Summary

Reporting directly to the Manager of Patient Recruitment, the Site Patient Recruitment Specialist is responsible for identifying, engaging, and qualifying potential clinical trial participants through outbound and inbound communication channels. This role conducts patient pre-screening based on study inclusion and exclusion criteria, completes detailed medical histories in the CTMS, and schedules qualified individuals for screening visits.

Key Responsibilities (Essential Functions)

• Conduct outbound patient recruitment calls and respond to inbound inquiries from potential clinical trial participants.
• Pre-screen potential subjects by reviewing medical history and assessing eligibility based on study inclusion and exclusion criteria.
• Process and manage leads from multiple recruitment sources (advertising, databases, referrals, chart reviews, and digital channels).
• Accurately document patient interactions, medical history, and screening information in the CTMS and recruitment systems.
• Schedule qualified patients for pre-screening and screening visits at research sites.
• Maintain timely follow-up with prospective participants to support engagement and enrollment.
• Ensure compliance with HIPAA, patient confidentiality standards, and organizational policies.
• Develop and maintain a strong working knowledge of active clinical trial protocols, diagnoses, and medical terminology.
• Provide high-quality customer service to patients, referring physicians, and internal stakeholders.
• Collaborate with internal teams to support recruitment goals and maintain efficient recruitment workflows.

Education and Experience

• High School Diploma (College Degree preferred)
• 2–4 years of professional experience in sales, medical or clinical research setting (patient recruiting experience strongly preferred)

Desired Skills

• Able to work in Central Standard Timezone
• Able to work a hybrid schedule where on remote days, the workspace is private since personal health information is shared.
• Ability to build rapport quickly with potential participants, explain clinical studies clearly, and handle sensitive health conversations with professionalism and empathy.
• Strong ability to accurately assess eligibility criteria, document medical histories, and maintain precise records within CTMS and recruitment systems.
• Capable of managing a high volume of patient leads, follow-ups, and scheduling tasks while maintaining responsiveness and meeting recruitment targets.
• Medical terminology knowledge

 Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

• Manual dexterity
• Visual acuity
• Occasional standing or walking,
• Ability to lift up to 25 pounds
• Use of hands and arms for tasks such as typing, writing, and operating digital devices.
• Hearing and speaking abilities

Why JCCT?

JCCT has provided exceptional customer service to clients, volunteers, and vendors for the last 20 years. This team effort has resulted in our company getting recognized as one of the best clinical research sites in the United States.

We are actively growing through acquisition and organic growth and need high performing individuals to help support our continued success. Our clients come from all over the world to place a study at our research sites. We are proud of what we have accomplished and invite you to explore career opportunities with us. JCCT makes a promise to support, accept and respect you as an individual, in our family focused environment.

Our vision is to make a difference in our world to help improve the health and wellbeing of others through pharmaceutical research and the processes of drug development. Our impact is driven by genuine care, support and customer service provided to our employees, volunteers, and sponsors.

If you are looking for a positive work environment and the opportunity for personal growth and satisfaction, we encourage you to apply at JCCT. Qualified candidates will be contacted for interviews. Unleash your potential and apply today!

EEO

JCCT provides equal employment opportunities (EEO) to all employees and applicants. We value diversity at our company, and it is our policy to recruit, hire, and promote qualified individuals without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.