Account Manager

Description

Account Manager- MW Nelson, A Relevant Solutions Company

The Account Manager is responsible for generating revenue by developing long-lasting, mutually beneficial relationships with clients across all business units within Relevant Industrial. This field-based sales role focuses on meeting customer needs through technical expertise, solution development, and consistent client engagement. The Account Manager plays a critical role in identifying new business opportunities, supporting product lines, and maintaining high levels of customer satisfaction.

Essential Duties and Responsibilities

Sales & Customer Development

• Lead      all aspects of the sales process including lead generation, solution      development, proposal creation and closing.
• Build      and maintain relationships with new and existing customers.
• Promote      full range of Relevant Industrial’s Instrumentation and Automation product      lines.
• Regularly      conduct in-person sales calls and collaborate with factory representatives      during regional visits.
• Develop      customer accounts by educating clients on value-added services.
• Proactively      identify new opportunities and revenue streams within accounts.

Solution Delivery & Technical Support

• Negotiate      with customers and suppliers to deliver optimal customer solutions with      high profitability.
• Provide      technical support, product information, and pricing updates to clients.
• Connect      with OEM suppliers to enhance customer offerings and solution value.
• Coordinate      internally to deliver cross-functional support to clients.

Communication & Relationship Management

• Ensure      accurate client expectations and consistent follow-through on commitments.
• Maintain      accurate records and contacts in CRM systems.
• Respond      promptly and effectively to customer concerns and complaints.
• Maintain      professional and proactive relationships with vendors and principals.

Training & Collaboration

• Participate      in internal training sessions, sales meetings, and team development.
• Assist      in training new employees and sharing best practices.

Position Requirements

Education and Experience

• Bachelor’s      degree in engineering, technical field, or equivalent experience in process      heating and control.
• 5+      years of experience in B2B industrial sales in sectors such as process      heating, instrumentation or industrial manufacturing.
• 3+      years of experience managing strategic customer accounts and multi-site      coordination.

Skills and Competencies

• Strong      consultative selling and technical proposal development skills.
• Proven      success in landing new accounts and expanding market share.
• Ability      to build relationships at the executive level.
• Excellent      verbal and written communication skills.
• Highly      organized with strong time-management and CRM usage.
• Positive      attitude, self-starter, and solutions-oriented mindset.

Physical Requirements and Work Environment

• Frequent      use of computer and phone; prolonged sitting in office or vehicle.
• Must      be able to drive for extended periods for customer visits.
• Occasional      lifting of demo equipment (up to 50 lbs).
• Some      walking required in industrial plant or refinery settings.
• May be      exposed to extreme temperatures during site visits.

Equal Opportunity Employer Statement

Relevant Industrial is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. Reasonable accommodations may be provided to individuals with disabilities to enable them to perform essential job functions.