Member Service Rep - Whitley County YMCA

The YMCA is looking for enthusiastic, customer-focused individuals to join our Membership Team! As a part of this dynamic team, you’ll be at the heart of creating welcoming, inclusive environments for individuals and families to connect, grow, and thrive.

Why you’ll love the YMCA

As a part-time staff member, you will receive a free individual membership or 65% off family membership, and 50% discounted programs for you and your household. 

Other perks our Y employees enjoy: 

• Personal Development: You’ll have many opportunities for free training and certifications, as well as opportunities to advance and potentially find a long-term career. 
• Childcare: While working, up to three hours of Childwatch is offered at membership branches during regular childwatch hours, also enjoy 50% discounted before and afterschool care and summer day camp options. 
• Fulfillment: Experience a flexible schedule while working for a company that cares about you personally and is actively involved in our community!

Responsibilities 

The Whitley County Family YMCA is seeking an enthusiastic and attentive part-time Member Services Representative to join our team by becoming an ambassador of the YMCA who delivers a high standard of service that is efficient, effective, and member-focused at all times to our diverse community.

• Connect: Build effective, authentic relationships with members.
• Serve: Maintain member satisfaction and communication needs in a personal yet professional manner and respond to emergency situations in the branch as needed.
• Lead: Keep membership records accurate, up-to-date, secure, and confidential while working towards consistent growth in new memberships and member retention levels.  

Requirements 

Candidates must be committed to contributing to the mission, culture, and values of the YMCA of Greater Fort Wayne, as well as

• At least 18 years old. 
• Reliable transportation to and from work
• Demonstrates effective communication and customer service skills.
• Welcoming and inclusive, supporting a diverse membership.
• Attentive to details, organized, able to handle money effectively, and proficient at other clerical and computer skills.
• Ability to relate to, welcome, and communicate with diverse groups of people regardless of age, race, economic status, religion, or cultural differences.  

Salary: Part-time $11.85-$12.35 hourly

Hours Available: 5:00pm-9:00pm with occasional weekend shift 

Location: Whitley County Family YMCA, 950 E. Van Buren St., Columbia City, IN 46725