Customer Service Rep

OUR STORY 

FITNESS SF is a local, family-owned group of fitness clubs in the San Francisco Bay Area. Our locations include Marin, Oakland, SF Castro, SF Embarcadero, SF Fillmore, SF Mid Market, SF SOMA and SF Transbay. After operating as a gym franchise for over 20 years, we realized that our employees and our community were becoming its own unique brand. In 2012, FITNESS SF was born. Knowing it would be a challenge to start out fresh, we focused on three core principles; a passionate staff, high-end facilities, and affordable pricing.   

• 2017 IHRSA Community Service Award Winner 
• 2018 SF Business Times Top 100 Corporate Philanthropists Award Winner  

JOB DESCRIPTION 

We are looking for optimistic, creative, and enthusiastic Customer Service Representatives to join the FITNESS SF team. The basic function of the Customer Service Representative is to simply give FANTASTIC customer service. This is a part-time hourly position. The responsibility of a FITNESS SF Customer Service Representative falls into the following general categories:   

• Quality Customer Service 
• Member Sales 
• Front Desk Area Management 
• Retail and Services Sales 
• Member Interaction  

PRIMARY RESPONSIBILITIES  

• Quality Customer Service  
• Check-in members and guests while providing outstanding service\ 
• Greet members and guests with a smile make eye contact 
• Introduce yourself to members and learn their names and use accordingly 
• Actively listen to members, properly handle requests and if needed, transition them to personnel that may be able to give them proper service 
• Answer all phone calls with the proper protocol  
• Member Sales  
• Offer assistance to members at the Front Desk in a diplomatic fashion 
• Respond to member questions in a professional and articulate manner 
• When necessary, tactfully remind members of gym etiquette 
• Sell members and guests requested services, passes and/or retail items 
• Process Guest Passes and out of town FITNESS SF Travel programs  
• Front Desk Area Management  
• Inspect condition of the Front Desk and Retail areas  
• Notify management of broken or malfunctioning equipment 
• Cash reconciliation 
• Count, report and stock the required inventory as directed 
• Coordinate your actions on inventory and taking breaks with the other Front Desk staff and General Manager 
• Perform “Jungle Runs” and check email daily  
• Retail and Services Sales  
• Sell short term memberships of one month or less and other services 
• Book and register all required service sessions 
• Assist managers when requested 
• Properly handle Appointments, Walk-Ins and Telephone Inquiries 
• Provide retail service in the Pro Shop  
• Member Interaction  
• Keep contact with members and guests professional and courteous 
• Observe common courtesy with all members 
• Promote FSF Membership, Group Fitness and Personal Training Programs 
• Use FITNESS SF sales methods, training tools, scripts and systems properly   

QUALIFICATIONS  

• Customer Service/Sales Experience (preferred but not required) 
• Excellent verbal and written communication skills 
• Possess honesty and personal integrity 
• Possess passion, ambition, drive, and knowledge regarding the fitness industry 
• Excel in time management, organizational and follow-up skills 
• Reliable, professional, computer literate, energetic, and friendly  

ESSENTIAL PHYSICAL REQUIREMENTS  

• Position duties require standing for long periods of time, squatting, reaching, walking, and reaching, and the ability to lift 45 lb weights
    

AS A FITNESS SF EMPLOYEE YOU WILL RECEIVE:  

• Part Time, Hourly, Commission 
• Personal Training Sessions  
• Gym Membership  
• Discounts on FITNESS SF products and services 

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.For more information regarding our career opportunities, please visit www.fitnesssf.com