New Home Consultant

Description

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.

Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.

Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

Benefits of being a part of our Team include:

• Competitive Compensation including Bonus & Profit Sharing Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)
• Reward and Recognition Programs

Role Mission: As a New Home Consultant, your job is to convert leads to tours and tours to sales at an acceptable ratio. You will be responsible for managing the customer relationship from the time they first make contact with Esperanza Homes until the home closes and funds. In doing so, you will provide great customer service, be an expert on our products and communities, and uphold the Core Values of Esperanza Homes, a Rhodes company. You will be a member of the Sales Team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities.

Measured Performance Goals:

• % Tour to Contract Ratio
• # Gross Sales
• # Net Sales
• # Pre-Construction Meetings
• % Customer Satisfaction Rating

Accountabilities:

Manage Leads, Tours, Sales, and Closings Using Our Sales Tools:

• Effectively use our CRM to input data gathered, detail tour notes, and track sales metrics.
• Manage a list of prospective leads through the sales funnel using our CRM.
• Convert leads to tours at an acceptable ratio.
• Convert tours to sales at an acceptable ratio.
• Provide proper information to prospective customers, answer questions, and overcome objectives.
• Effectively communicate with our Marketing and Production teams regarding items relevant to the customer relationship.

Effectively Manage Customers Through the Home Building Process:

• Have a broad understanding of the sales agreement and be able to detail the Home Building Process to the customer.
• Effectively manage the customer’s timeline through the Preliminary Plan Review Meeting, Design Selections Meeting, Final Design Review Meeting, and Pre-Construction meetings.
• Set proper expectations regarding construction timeline, our home building process, change orders, and all items regarding the home building process.

Demonstrate Homes, Features, and Communities:

• Have a broad understanding of every home in your community including structural options, flex options, design options, and elevations.
• Understand and detail our Included Features for each home and neighborhood.
• Understand and detail the Covenants and Restrictions for each neighborhood.
• Give an effective and informative community tour that is exciting and engaging.
• Detail and demonstrate the energy efficiency and technology benefits of an Esperanza Home.
• Have a broad understanding of design center options.

Manage Data Reporting for Yourself and Your Community:

• Track metrics relative to your sales performance versus weekly, monthly, quarterly, and annual goals.
• Track your performance weekly versus your goals, peers, and historical data.
• Understand and report on these metrics to your sales manager in weekly one-on-one check-in meetings and team meetings.

Model Home, Inventory, and Community Maintenance:

• Manage the cleanliness and appearance of your model home(s) and sales center(s).
• Conduct weekly audits of the model home and ensure everything is to Esperanza Homes standards.
• Conduct weekly audits of inventory homes to maintain cleanliness, landscaping, and signage.
• Conduct weekly audits of the community to ensure signage, streets, landscaping, and amenities are maintained.
• Manage model home supplies: i.e. marketing material, pantry items, and beverages for customers.

Uniform, Attire, and Presentation Skills:

• Practice and perfect sales presentation skills.
• Model professionalism with a polished appearance and demeanor.
• Maintain your personal vehicle and give guided tours in that personal vehicle.
• Prepared to pass random uniform and vehicle inspections.
• Will maintain your working station or desk in the sales office/model home to be clean and clear of clutter.

Embodies Rhodes Core Values:

• Act with Integrity, No Exceptions
• Honor our Team
• Never Be Satisfied – continuously looks for ways to improve every aspect of our business
• Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
• Community Leadership – we take pride in actively engaging in the communities we serve, making them better for our future

Lives the Values of the Rhodes Team:

• Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
• Is driven by outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes

Supervisory Responsibilities:

-None

Qualifications, Knowledge and Skills:

• 4 Year Degree or sales experience (1+ year)
• Strong follow up skills
• Positive, outgoing, team player attitude
• Clear leadership presence and outgoing personality
• Ability to adapt quickly and multi-task efficiently
• Attention to detail and organizational aptitude
• Verbal and interpersonal eloquence
• Ingenuity/problem-solving skills.
• Proficiency in Microsoft Outlook, Word, & Excel.

FLSA Status:

This position is considered an exempt position for purposes of wage-hour law, which means you be paid an annual salary and not be eligible for overtime.

Essential Functions (Mental/Physical/Environmental Requirements):

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Report to community model daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face-to-face conversations with customers, co-workers and manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Comply with company policies and procedures