Participant & Workforce Monitor

Description

Summary

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking a compliance-minded Participant & Worksite Monitor to serve as a key liaison between worksites, program participants, County representatives, and internal staff. This position is responsible for monitoring participant placements, conducting regular worksite visits, identifying and resolving concerns, reviewing documentation for compliance, and helping ensure participants are placed in safe, appropriate, and productive training environments.

SBWIB, Inc. administers workforce development programs on behalf of the County of Los Angeles, including the Transitional Subsidized Employment (TSE) and GAIN programs, which provide temporary, work-based training opportunities designed to help participants develop skills and transition into long-term employment.

Essential Duties and Responsibilities

Under the direction of the Director of GAIN Programs, the Participant & Worksite Monitor is responsible for duties including, but not limited to, the following:

Participant & Worksite Monitoring

• Coordinate and maintain a monthly monitoring schedule with assigned worksites 
• Conduct site visits to meet with supervisors and program participants to address concerns, verify placement appropriateness, and provide necessary documentation and support 
• Conduct participant interviews to: 
• Assess progress, engagement, and job readiness 
• Identify and address barriers or concerns related to participation 
• Confirm understanding of job duties, expectations, and workplace safety 
• Evaluate alignment between assignment and long-term employment goals 
• Perform worksite walk-throughs to assess safety, cleanliness, and suitability; submit reports with recommendations and coordinate follow-up as needed 

Compliance & Documentation

• Review and explain program requirements and Supervisor Handbook expectations to worksite supervisors 
• Review participant files for completeness, accuracy, and compliance with program requirements,  
• Monitor and update participant activity in the LA County GEARS system to ensure accurate and timely reporting 
• Issue Corrective Action Status Forms when discrepancies are identified 
• Maintain required logs, reports, and documentation in accordance with County and program guidelines 

Coordination & Issue Resolution

• Serve as a liaison between participants, GAIN Services Workers (GSWs), and Case Managers to resolve concerns or placement issues 
• Receive, document, and follow up on complaints from participants, worksites, County representatives, and partner agencies 
• Assist/conduct investigations if/as assigned, which may include gathering information, interviewing involved parties, and preparing summaries for management review 
• Maintain complaint tracking logs, as assigned 
• Keep program leadership informed of ongoing issues and provide timely updates 

Administrative & Program Support

• Maintain monthly monitoring reports and submit for management review 
• Update program-related records, tracking tools, and internal documentation as required
• Provide phone and administrative support to the department as needed 
• Submit required logs and reimbursement documentation (e.g., mileage) 
• Assist with Workers’ Compensation-related communication in addition to collecting documentation and processing claims, as needed 
• Perform other related duties as assigned

Requirements

Minimum Qualifications & Requirements

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, or a related field**
• Minimum of three (3) years of experience conducting field monitoring, program oversight, worksite visits, case review, or compliance activities within a workforce development, public assistance, social services, or similar program environment**
• Demonstrated experience conducting site visits, reviewing documentation for compliance, and identifying/reporting discrepancies
• Experience working within workforce development, job training programs, public assistance programs (e.g., GAIN), or closely related systems strongly preferred
• Experience interacting with participants, clients, or disadvantaged populations in a structured program setting preferred, but must be in conjunction with compliance or monitoring-related duties
• Strong ability to interpret policies, apply program requirements, and ensure adherence to contractual and regulatory standards
• Excellent written and verbal communication skills, including the ability to document findings, prepare reports, and communicate with multiple stakeholders
• Highly organized with strong time management skills and the ability to manage a field-based workload with competing priorities
• Proficient in Microsoft Office Suite and comfortable navigating database systems (e.g., GEARS or similar)
• Self-directed with the ability to exercise independent judgment while maintaining accountability to program leadership
• Valid California Driver’s License, reliable transportation, and active vehicle insurance required
• Must successfully pass background and reference checks.

**Or an equivalent combination of education, training, and relevant experience sufficient to effectively perform the essential duties of the assigned job (experience may substitute education on a year-for-year basis) 

Role Expectations

• This role requires a consistent and engaged on-site presence to support assigned program monitoring functions through regular worksite visits, participant interaction, real-time collaboration and problem-solving with internal staff and external partners, evaluation of participant placements and worksite conditions, and timely coordination of monitoring activities. The role also requires maintenance of program documentation and participant records to ensure compliance with program requirements and audit-ready files.
• These responsibilities constitute essential functions of the position and cannot be modified or removed without fundamentally altering the nature of the role. Individuals accepting this position acknowledge their understanding of these requirements and their ability to perform the essential duties as described.

Note: This job description is intended to describe the general nature and level of work performed by an individual in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as necessary to meet organizational needs. Nothing in this job description constitutes a contract of employment.

Working Conditions

• This position requires flexibility and adaptability in response to organizational priorities, operational needs, and public health or safety protocols.
• Must be able to manage multiple priorities, work under pressure, and meet deadlines related to program performance, funding requirements, and organizational initiatives.
• Will spend the majority of the day walking, standing, or sitting for extended periods, with occasional lifting and bending to handle files, storage boxes, or materials related to monitoring and site visits.
• Regular travel is required to other office locations, program sites, partner locations, and meetings that may be both within and outside the local area. 
• Reliable transportation, a valid driver’s license, and proof of insurance are required. 

Salary & Benefits

This is a full-time, non-exempt position with a standard 40-hour workweek. The starting salary rate will be commensurate with experience. Our Company offers a comprehensive employee benefits package, which includes 75% coverage for medical, dental, and vision costs for employees only; sick and vacation time; holidays, and a competitive 401 (k) plan. Eligibility for Public Service Loan Forgiveness (PSLF). Employees are eligible to enroll in the company's health benefits package after completing the 60-90-day employment introductory period.