Medical Support Coordinator

SUMMARY:

NACC’s mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position works to support patient flow, support for clinical Providers, EMR documentation, and ensure a complete medical record for each patient.

DUTIES AND RESPONSIBILITIES:

• Facilitate preparation for patient pre-operative visits, including contacting patient to gather information, ensuring external records are received, and faxing note, EKG and other relevant labs. 
• Support clinical visits through the EMR note preparation for well exams, emergency room follow-up, prenatal visits, and patients establishing care. 
• Conduct follow-up with patients recently discharged from the hospital or emergency room to ensure patient receives follow-up care post-discharge.
• Coordinate DME orders, follow-up, and documentation
• Place orders into the EMR at the direction of the clinical provider
• Review the patient schedule and ensure external documentation has been received including discharge summaries, newborn screening, specialty consultations, and advanced imaging.
• Support administrative functions directed by the clinical provider and medical team including faxing paperwork, writing work/school notes, patient form completion, navigating community resources, and supporting completion of care gaps.
• Conducts patient follow-up for gaps in care to schedule appointments or help patient navigate completion of the gap. Coordination may include phone contact, in-clinic contact, and use of the text message system. Examples of gaps in care include immunizations due, cancer screening follow-up, lab testing due, chronic disease appointment scheduling, and collection of patient clinical information.
• Support medical team with miscellaneous administrative tasks.
• Support provider peer review process through data entry, EMR review, and result aggregation.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

• Education and/or experience: 
  • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Minimally 1-2 years experience working in clinical care environment, preferably ambulatory or community health center setting.
• Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and EMR.
• Other skills required: Acute attention to detail; bi-lingual skills are a plus but not required.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Frequently required to stand; walk; sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Occasional exposure to bloodborne and airborne pathogens or infectious materials
• While performing the duties of this job, the noise level in the work environment is usually quite-moderate.
• The employee must occasionally lift and /or move more than 10 pounds / frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; ability to adjust focus