Data Center Facilities Technician

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Data Center Facilities Technician to join our team and drive our relationships with hyperscale clients to new heights. 

The Data Center Facilities Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, plumbing, and fire life safety systems. The Data Center Facilities Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. Level I and II, will possess basic and working knowledge respectively, whereas Level III will possess expert knowledge.

 Primary Duties within varied scope of work and client expectations will range from:

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implements new strategies for Mechanical, Electrical, and Fire Life Safety systems
• Tests performance of electromechanical assemblies and electronic volt meters
• Reads blueprints, schematics, diagrams or technical orders to determine methods and sequences of processes
• Inspects equipment for defects, leaks, and potential issues
• Installs electrical/electronic parts and hardware in housings/assemblies with hand tools
• Aligns, fits or assembles component parts using hand/power tools
• Operates, monitors, maintains, and responds to abnormal conditions in Mechanical, Electrical, Plumbing, Fire Life Safety, Security Systems, Building Monitoring Systems, and Control systems
• Analyze systems to ensure best practice for internal/external customers
• Provides feedback on effectiveness of existing standards and processes
• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades
• Collaborates on the tracking and completing aggressive preventive and predictive maintenance programs
• Collaborates on determining maintenance requirements for mechanical, electrical, plumbing, fire life safety systems, and security systems
• Provide smart/remote hands assistance within specified SLA
• Moves/Adds/Changes hardware install including labeling, power connectivity, and network cable connectivity

Additional Accountabilities:

• 100% completion of documentation, notification, escalation, tracking and follow up of all incidents and requests
• 100% accurate and timely submission of timesheet documentation in Field Service
• 100% fulfillment of contractual expectations as defined by Client SOW specific to scheduled service delivery and revenue expectations
• 100% completion of required Talent LMS based training courses as assigned
• 100% adherence to Salute Mission Critical safety standards and best practices
• 100% adherence to client security/privacy practices and expectations

Level III Additional Accountabilities:

• Tracking and trending MEP system and equipment operational characteristics
• Collaborates with fit-outs, system expansions, corrections, upgrades, and equipment commissioning
• Collaborates with tracking annual budgets
• Relays the status of planned maintenance programs
• Required to attend certain high-level meetings and take notes and action items accordingly
• Serve in a technical writing capacity regarding the creation, review, and approval of procedures for operations, preventive/corrective maintenance activities, and EOPs

Required Qualifications, Skills, and Experience for Success for varied Client SOW:

Education/Experience background

• • Level I- Associates Degree or minimum of 2 years’ experience in electrical/mechanical industry
  • Level 2- Associates Degree or minimum of 3 years’ experience in electrical/mechanical industry
  • Level 3- Bachelor of Science in Engineering or minimum of 5 years’ experience in electrical/mechanical industry
• Possess understanding of mechanical, electrical, fire life safety systems, LAN/wireless network systems used in a data center
• Ability to process Hands/Eye requests as required (i.e. Tape rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal
• Mechanical aptitude for installing, maintaining, and/or troubleshooting large commercial and industrial systems
• Certification in CPR/First Aid, NFPA 70 E, and OSHA forklift training
• Ability to lift 50 lbs or greater

Preferred Qualifications, Skills, and Experience:

• Knowledge of NEC, NFPA 70 E, NFPA 72, NFPA 25, and building codes
• Knowledge of networking concepts
• Current knowledge of industrial safety practices
• Ability to utilize integrated critical monitoring systems
• Possess critical thinking and complex problem solving skills
• Excellent written and oral communication skills
• Microsoft 365 proficiency
• Ticket system literacy
• Basic customer service principles

Job Hazard Assessment Mitigation Awareness

• Hand Protection
• Hearing Protection
• Head Protection
• Eye Protection
• Fall Protection/Ladder Safety
• Electrical Safety
• OSHA 10 Hour General Industry

Physical Requirements: 

• Ability to lift and carry heavy equipment, up to 40lbs.
• Ability to climb ladders and multiple flights of stairs to access elevated equipment
• Ability to stand for long periods of time in various work environments
• Ability to bend, stoop, kneel, and reach for equipment related tasks
• Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
• Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
• Good hand-eye coordination and dexterity for working with small components and connectors
• Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
• Ability to differentiate between color-coded warning signs, labels, and cables
• Ability to work in environments with a wide variety temperature inside a facility
• Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
• Capability to work in environments with elevated noise levels while wearing hearing protection
• Possession of a valid driver’s license for work-related travel, as required

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!  

Salute is an equal opportunity employer committed to celebrating diversity, creating an inclusive environment for all employees, and providing equal employment opportunities to all applicants; if you require a reasonable accommodation to participate in the job application or interview process, perform essential job functions, or receive other benefits and privileges of employment, please contact our Human Resources department at hr@salute.com for more information. 

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