On-Call Case Manager - Shelter

Child & Family Center received the following awards:

• Child & Family Center scored the highest level (“very good to great”) in our annual report card for The National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care.
• Awarded the Joint Commission Reaccreditation.  The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care.
• Awarded the 2026 Silver Bell Seal for Workplace Mental Health. The Bell Seal for Workplace Mental Health is the nation's leading recognition for the U.S. employers committed to creating mentally healthy workplaces. 

*Shifts needed include weekends and overnights *

2 Positions Available 

Salary Range (final salary offer is based on a number of factors, such as certifications, experience, and more):
$23.78-26.78/hour

PLUS!
An additional $0.9615/hour Bilingual Spanish Differential

MINIMUM QUALIFICATIONS:

• Must be 18 years of age.
• High School Diploma or College Degree
• Completion of 40-Hour DV Advocate Training highly preferred but will provide training within one month of hire.
• Applicants with personal experience with Domestic Violence are encouraged to apply.
• Participants in the County’s Department of Public Social Services Greater Avenues for Independence (GAIN) Program or General Relief Opportunity for Work (GROW) Program are encouraged to apply.
• Requires the ability to independently use a computer, possess good communication/computer skills, have Microsoft Office skills, and learn necessary computer programs.
• Bilingual in Spanish preferred to meet the clients' needs.
• Must maintain a valid California driver’s license, insurance and driving record which complies with agency’s insurance carrier standards.
• Must pass all applicable health, fingerprint/LiveScan and DMV clearances.

JOB PURPOSE:

The On-Call Case Manager – Shelter provides rehabilitation services consistent with the client treatment plan. Services include assisting clients/families with improving, maintaining or restoring everyday functional/daily living skills. The On-Call Case Manager – Shelter also provides targeted case management services, including assessing for client’s case management needs and linkage to community resources. In addition, the On-Call Case Manager – Shelter consults with team members and provides referrals as needed, provides brief childcare to children, utilizes age-appropriate activities for them, and ensures the safety of the children during the scheduled appointments.

ESSENTIAL JOB FUNCTIONS:

• Conduct intakes, case management, crisis intervention and conflict intervention to shelter residents.
• Provide crisis intervention, information and referrals to individuals calling the 24-hour hotline.
• Monitor adherence to program procedures and guidelines for shelter clients.
• Participate in case management meetings with the Program Manager - Shelter for continuous client assessment and case management plan review.
• Work effectively in emergency situations and provide immediate feedback to Program Manager - Shelter.
• Provide transportation for shelter clients as needed.
• Ensure adherence to Shelter policies and procedures.
• Maintain proper documentation of client services.
• Provide workshops and educational trainings for shelter residents as approved by the Program Manager - Shelter.
• Responsible for minor property maintenance as needed.
• Maintain communication between all advocates via shelter log.
• Make purchases and maintain petty cash at the shelter as needed.
• Attend all training, staff and house meetings as required.
• Assist with fundraisers as needed.
• Facilitate a variety of support groups at Shelter as needed and assigned by supervisor.
• Provide adequate equipment and activities.
• Ensure equipment and the facility is clean, well maintained and safe at all times.
• Be familiar with and implement emergency procedures as needed.
• Provide childcare and supervise children in the childcare as needed.
• Assist with building client’s and children’s self-esteem; establish routines and provide positive guidance.
• Provide a safe and secure environment for children and clients to feel comfortable.
• Implement and demonstrate positive discipline tools when required.
• Clearly and effectively communicate in a manner that children and clients understand.
• Perform other related duties as assigned or required.
• Provide domestic violence education.
• Maintain a culturally responsive and trauma-informed environment.

FLSA Status: Non-Exempt – On-Call

Onsite

SUPERVISORY REQUIREMENTS:

None.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:
• Walk
• Use hands and fingers.
• Handle or feel objects, tools, or controls, and talk or hear.
• Stand and sit.
• Reach with hands and arms, and stoop, kneel, crouch, or possibly crawl.
• Occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This Agency is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Child & Family Center uses E-Verify to confirm the identity and employment eligibility of all new hires.