Transport Coordinator

This position is primarily responsible for answering administrative telephone lines and supporting and coordinating our One Call Solution, a seamless delivery of care for the region’s non-emergent transports, by working with various healthcare institutions, physicians, public services agencies (fire, police and highway patrol), ground and air ambulance agencies personnel, patients and their families, and various service groups for public relations and educational purposes.

Position Summary

• Receive, process, coordinate and schedule non-emergent medical transports and long-distance transports.
• Accurately and efficiently input information into Computer Aided Dispatch (CAD) system.
• Maintain accurate and true records in all electronic and non-electronic platforms.
• Transfer calls to appropriate agencies as needed; answer calls from other agencies and take appropriate action as needed.
• Read and remain current on pertinent Agency and Clinical Communications Center policies, procedures, rules, and regulations.
• Gathers and documents required medical necessity and billing payment information.
• Works with multiple departments, agencies, hospitals, and other entities to provide seamless transportation services.
• Receive and complete requests for services which are non-call related from management and other individuals in a courteous and professional manner.
• Identifies resources to facilitate alternative transport options.
• Identifies and coordinates the appropriate transportation resource, either internally or using external contacts to provide the appropriate level and mode of transportation based on standardized protocols and criteria for medical patients and customers. 
• Completes associated administrative tasks including transport summaries, reports, reconciliation, etc.
• Completes follow-up regarding issues with ongoing transports related to problems and concerns from providers and patients.
• Maintain professional and respectful relationships with all co-workers, within and outside of the Clinical Communications Center, customers, patients, and management.
• Provide professional, considerate, and courteous service to all customers regardless of who they are. Promote high quality professional service to all personnel by setting examples of good work ethic, attitude, and accuracy.
• Mentor new/ potential employees or public observers as needed. 
• Develop understanding with EOC, MCI, Aircraft incident, Hazmat, Disaster plans and assist during any incident.
• Participates in related process improvement activities.
• Utilize and employ the principles of STAR CARE, support and promote the organization’s mission, vision, and values.  
• Participation in all required drills.
• Attendance for all required company training and certifications.
• Maintain AHA Healthcare Provider CPR
• Overtime may be required. 
• Performs other functions and duties as assigned.

Qualifications/Experience Requirements

• Ability to build and establish collaborative partnerships, foster teamwork, be resourceful, and solve problems in a high-paced environment.
• Writing, prioritization, and organizational skills are required.  
• Ability to type 30 wpm is required.
• Basic computer knowledge is required to navigate internet websites for healthcare insurance verification and preauthorization of transports.
• The individual must have the ability actively listen and process verbal or written feedback, while utilizing sophisticated electronic platforms (e.g. mapping software, CAD system, email, paging system, radio system), while taking in additional audio or visual stimuli.
• Attentive to detail in various mediums and forms - must be able to translate audio or spoken information from callers, and accurately process, provide, share, and input into various electronic systems. Accuracy and efficiency are imperative.
• Must have or gain knowledge of the history, organization, operation, policies and procedures of REMSA Health.
• EMS is a 24-hour, 7-day a week community service, which includes holidays, weekends and during disasters. It is imperative that the individual has the ability to work, nights, days, weekends, weekdays, holidays, extended hours, including mandatory additional shifts or mandatory holdover. Shifts are assigned by system need, seniority and performance, and have the potential to be changed.  
• Knowledge of medical terminology or medical insurance billing is preferred.

Required within 6 months of employment:

• Obtain an AHA healthcare provider CPR card.
• Obtain a thorough knowledge of all REMSA Care Coordinator, and Emergency Operations policies and procedures relevant to Care Coordinator.
• Obtain proficiency with transport protocols, programs, and system operational requirements.
• Develop computer literacy in multiple systems and programs (i.e. CAD system, MS Office, phone system, mapping System, external website navigation).

Pay & Benefits:

Pay is commensurate with your experience level. Many companies claim to have a great benefit package, but how many will offer you the following?

• Company matched 401K retirement plan
• Employee Bonus Plan & Holiday Bonus
• Scheduled Pay Increase
• Company paid Short & Long Term Disability coverage
• Tuition Reimbursement & an Education Center onsite
• AD&D, Life & Critical Illness insurance
• HSA with company contribution
• Pet Insurance
• 11 company recognized holidays that includes an employee designated holiday
• High bank limit PTO plan with a self-directed cash out provision with an additional 3 contingency days for new employees within first year.
• Gym Membership reimbursement
• Employee Assistance Programs
• And more…