Server Person

Position Summary

Working within a designated station, manages each guest’s dining
experience from the time they are seated until they depart. Through his/her attitude, attentiveness and
demeanor the Server ensures that each and every guest’s experience is pleasant,
with their expectations being met or exceeded. 

Requirements

• Warmly greets guests within (1) minute of
  their being seated. 
• Takes drink orders, suggesting specialty
  drinks, non alcoholic beverages, soft drinks, etc. and delivers them
  promptly and accurately to each guest. 
• Uses responsible beverage service. 
• Suggests an appetizer and delivers it promptly
  if ordered. 
• Describes the daily specials. 
• Takes each guests order in pivot point order
  and delivers entrées to the table without asking who has what. 
• Suggests add-on orders. 
• Knows the menu thoroughly and accurately and
  can answer any questions. 
• Checks back with guests within (2) minutes to
  make sure guests’ satisfaction. 
• Offers re-fills on beverages without being
  bothersome. 
• Removes plates, glasses or unused items as
  soon as possible. 
• Enters all items ordered in aloha accurately. 
• Presents check, picks up payment and returns
  with change or voucher immediately. 
• Advises manager of any guest complaints. 
• Observes other Server’s stations and applies
  team work to help where needed. 
• Perform other job-related activities as
  required or assigned by manager. 

Qualifications

· Friendly,
easing going, pleasant and smiles easily with excellent interpersonal skills 

· Good
reading, writing, and verbal communication skills required 

· Ability
to exercise good judgment when dealing with problem resolution 

· Ability
to anticipate guests’ needs with a strong commitment to serving others 

· Attention
to detail 

· Knowledge
of and ability to use the POS station quickly and accurately 

· Team oriented 

· Dependable and trustworthy with a strong work
ethic