Scale Administrator

Join a fast‑paced, customer‑focused team where you’ll verify materials on the scale, process accurate transactions, and assist callers with professionalism. If you enjoy contributing to a smooth, well‑organized operation, this role puts you at the heart of the recycling process

ABOUT US:

Alter Trading Corporation, a 125+ year old, privately held company with 70+ scrap metal processing facilities throughout eight states in the Midwest and Southern region is searching for an energetic, detail-oriented Scale Administrator for it operations to join its crew at our Davenport, Iowa location. Alter is committed to our customers by being the best source of both ferrous and non-ferrous metal and by giving great customer service. Our corporate support center and marketing is located in St. Louis, MO, with Trading Offices located in St. Louis and in Hong Kong. Our website is www.Altertrading.com

ABOUT THE JOB:

Under the direction of the Administrative Supervisor, a Scale Administrator weighs retail customers’ material or trucks carrying material on a truck scale, utilizing the system program to weigh in, weigh out and pay customers for product. View and inspect material via camera. The Scale Administrator will also assist customers in a professional and positive manner, with inquiries related to Alter Metal Recycling via phone and in person. This is a critical role, stability and dependability are a must. 

To ensure success in this position you will have the ability to maintain a sound knowledge and be an effective communicator. The top candidates are detail-oriented, motivated, and have excellent people skills.

Primary Responsibilities:

• Use Software to record the weights of incoming and outgoing vehicles by visually verifying inbound/outbound vehicles on scale deck; enter weight in computer.
• Logging information relevant to each truck or retail customer vehicle, including vehicle type, tags, driver and material by visually verifying with the use of a camera system; enter code in computer.
• Log shipments, purchases, etc. into a centralized database
• Maintain a safe, clean and organized working environment. This is a shared workspace.

• Process payment of customers by check or cash, verify information, pricing and material is correct on ticket for corresponding customer. 

• Ensure all safety rules and regulations are given and followed by customers and truck drivers, provide PPE if necessary.
• Answer and identify customers’ needs on the phone and email with professionalism. The customers’ questions most commonly asked are: regarding pricing, material identification, directions etc. 
• Greet and direct all customers / truck drivers upon entry of the lobby and answer phone calls in a professional tone.
• Handle administrative/general office duties including but not limited to entering information, filing paperwork, managing, and developing reports, etc.
• Duties will also include gearing up with your PPE and walking outside in all types of weather to check customer loads.
• This is a fast-paced working environment, multitasking is a must. Responsibilities may change daily. 

Education/Experience:

• Prior experience with trucking, data entry, and industrial workplace safety is helpful.
• Basic math skills
• Experience with radio communication, CB and 2-way radio communications
• Proficient computer skills, with the ability to use a personal computer and know how to navigate and use Microsoft Excel, Word and Outlook
• Outstanding communication skills, both verbal and written, are a must. Excellent active listening skills are preferred.
• Strong people skills. Ability to interact and communicate with all kinds of people, both externally w/customers and internally w/members of other departments.
• Motivated, energetic person with a driven work ethic and time management skills.
• Ability to sit, stand, walk and lift up to 50lbs, for short and long periods of time. 

ABOUT YOU:

• Previous Customer Service Experience with the ability to handle both customer and company employees with respect.
• Previous Computer Knowledge
• High School Diploma or equivalent required

ABOUT BENEFITS:

• Earn and use PTO in the first year
• Medical, Dental & Vision Benefits with quick eligibility
• 401k with company match.