Diagnostic Imaging & Heart Care Manager - 1.0FTE

OMC Core Behavior Standards: 

Create Teamwork● Lead with Honesty & Integrity● Convey Compassion● Show Respect● Pursue Quality

Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

OMC Leadership Competencies: 

Leads by Example● Models Accountability ● Self-Aware● Listen with Curiosity ● Impactful Communicator ● Relationship Building/Collaboration Focused ● Effectively Resolve Conflict ● Team Builder/Makes Others Better ● Managerial Courage ● Process Driven Problem Solver ● Financial & Business Acumen ● Regulatory Understanding ● Strategic Agility

Leadership at OMC directly influences patient safety, quality of care, employee engagement, and organizational trust. Because healthcare is complex, highly regulated, and deeply personal, we intentionally hire leaders whose competencies align with our mission, values, and behavior standards.

Job Summary: The Diagnostic Imaging & Heart Care Manager provides clinical, operational, and strategic leadership for the Imaging and Heart Care departments, ensuring safe, high-quality, patient-centered care while achieving organizational, financial, and performance goals. This role is responsible for leading people, optimizing workflows, managing resources, ensuring regulatory and quality standards, and driving continuous improvement across both service areas. The manager partners with physicians, clinical teams, and organizational leaders to strengthen services, improve the patient experience, develop staff, and support the ongoing growth and success of Diagnostic Imaging and Heart Care.

Qualifications:

• Graduation from an accredited radiology program from an accredited college or university, required.
• Bachelor's degree in a healthcare-related field preferred.
• Minimum of five (5) years’ experience as a technologist, with two (2) years of supervisory experience, preferred.
• Certification and registration in an applicable clinical discipline, such as ARRT, ARDMS, CNMT, or other appropriate professional credential, required.
• Demonstrated leadership experience in diagnostic imaging, cardiovascular services, or a related healthcare environment.

Responsibilities include:

Leadership and Management:

• Supervise and lead Imaging and Heart Care staff, including technologists, clinical staff, and support personnel, while collaborating closely with radiologists, cardiologists, and other medical staff.
• Conduct regular performance evaluations and provide professional development opportunities.
• Foster a positive work environment that encourages teamwork and high morale.
• Develop staff competencies and cross-training opportunities to support departmental flexibility and operational resilience.
• Address performance and employee relations concerns promptly and in accordance with organizational policies.

Operational Oversight:

• Manage daily operations of the Imaging and Heart Care departments, ensuring efficient workflow and patient scheduling.
• Monitor patient access, throughput, turnaround times, staffing, productivity, and other key operational performance indicators.
• Monitor and oversee the readiness, safety, utilization, and lifecycle management of imaging and cardiac diagnostic equipment.
• Implement policies and procedures to enhance service delivery and patient experience.
• Ensure departmental workflows are standardized, efficient, and aligned with evidence-based practice and organizational expectations.
• Develop contingency plans for equipment failure, staffing shortages, and other operational disruptions that may affect patient care.

Quality Assurance:

• Ensure compliance with all regulatory requirements, including those from state, federal, and accrediting bodies.
• Develop and oversee quality control measures and participate in quality improvement initiatives.
• Analyze imaging and Heart Care reports and data to identify areas for improvement and implement changes as needed.
• Investigate patient safety events, quality concerns, and service issues and ensure appropriate follow-up and sustained corrective action.

Performance Improvement

• Lead continuous improvement initiatives designed to improve quality, efficiency, patient experience, access, and resource utilization.
• Use data, Lean principles, root cause analysis, and structured problem-solving methods to identify and address operational and clinical issues.
• Engage frontline staff in identifying problems, developing solutions, testing countermeasures, and sustaining improvements.

Financial Management:

• Prepare and manage departmental budgets, ensuring effective allocation of resources.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Collaborate with administration on financial planning and resource allocation.
• Review budget performance and variances and develop action plans when performance is outside established expectations.
• Participate in capital planning and develop business cases for equipment, technology, staffing, and other departmental investments.

Collaboration and Communication:

• Work closely with physicians and healthcare teams to coordinate patient care and ensure effective communication regarding imaging results.
• Act as a liaison between the Imaging and Heart Care departments and other hospital departments, promoting collaborative efforts.
• Partner with organizational leaders to identify opportunities to expand, improve, or optimize diagnostic services.

Education and Training:

• Stay current with advancements in imaging technology and best practices.
• Provide training and educational resources for staff to enhance skills and knowledge.
• Educate patients and families about imaging procedures and safety protocols.

Knowledge, Skills, and Abilities:

• Demonstrates OMC's behavioral standards and values in daily work.
• Strong knowledge of imaging modalities, safety protocols, and regulatory standards.
• Working knowledge of cardiovascular diagnostic services and applicable clinical standards.
• Demonstrated interpersonal skills and history of building strong working relationships.
• Experience leading and partnering with teams to make improvements, preferably in a healthcare setting.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and critical thinking skills.
• Strong supervisory and leadership skills.
• Demonstrated ability to manage competing priorities and make sound decisions in a complex healthcare environment.
• Understanding of healthcare financial management, budgeting, productivity, and resource utilization.
• Proficient with Microsoft Office Suite or related software.

Successful leadership candidates will demonstrate the ability to:

• Lead with respect and dignity by setting clear expectations, addressing concerns, and treating others with professionalism.
• Own results and accountability by following through on commitments, making sound decisions, and holding themselves and others accountable.
• Lead through change by communicating clearly, embracing new ideas, and helping teams navigate change with confidence.
• Build trust and collaboration by fostering open communication, teamwork, and psychological safety.
• Champion OMC’s mission and values by aligning decisions, priorities, and actions with what is best for our patients, staff, and organization.

Why Join OMC?

At OMC, we don’t just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.