Client Support

Description

 Join an Award-Winning Team!

Isaiah House is proud to be recognized as Kentucky’s #1 Residential Addiction Treatment Center in Newsweek’s America’s Best Residential Addiction Treatment Centers 2026 ranking. 

This recognition reflects our commitment to providing compassionate, evidence-based addiction treatment and helping individuals build a foundation for lasting recovery.  

Come for the career. Stay for the mission. Change lives along the way.

Isaiah House is Kentucky’s largest non-profit, Christ-centered addiction recovery organization. We provide evidence-based, holistic care to individuals battling substance use disorders. With a heart for transforming lives, we serve individuals and families across the Commonwealth through a full continuum of care, from residential treatment to outpatient services and recovery support.

Isaiah House is seeking a compassionate, dependable, and motivated Client Support Specialist to join our team!

This position plays an essential role in maintaining a safe, structured, and supportive environment for individuals receiving addiction treatment. The Client Support Specialist assists with daily program operations, monitors client safety, supports established routines, and helps ensure clients remain engaged throughout their recovery journey.

Working closely with our medical, clinical, and program teams, this role provides hands-on support while promoting accountability, teamwork, and a positive treatment experience.

• Support daily program operations by helping clients follow established schedules, routines, and expectations.
• Monitor client activity, behavior, and safety while maintaining a structured treatment environment.
• Assist with client supervision, facility checks, and daily program activities.
• Collaborate with medical, clinical, and program staff to support client needs and continuity of care.
• Transport clients to appointments, admissions, discharges, and approved locations as needed.
• Recognize and promptly report safety concerns, behavioral changes, or incidents to appropriate staff.
• Maintain accurate client logs, shift reports, and required documentation.
• Encourage positive client engagement, accountability, and participation in treatment.
• Follow organizational policies, confidentiality requirements, and established safety procedures.

Requirements

•  High school diploma or GED required.
• Experience in behavioral health, addiction recovery, residential treatment, or a related field preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to maintain professional boundaries while providing compassionate, nonjudgmental support.
• Strong organizational skills and attention to detail.
• Ability to remain calm and respond appropriately in challenging situations.
• Dependability, flexibility, and the ability to work collaboratively with a team.
• Valid driver's license and ability to meet organizational driving requirements.
• Ability to work the assigned Baylor weekend schedule.

Physical Requirements

Candidates must be able to perform the essential functions of the position, with or without reasonable accommodation, including:

• Stand, walk, sit, and move throughout the facility for extended periods.
• Monitor client activity and respond promptly to safety concerns or emergencies.
• Safely operate a vehicle when transporting clients.
• Assist with daily client routines, facility checks, and shift responsibilities.
• Occasionally lift, carry, push, or pull items weighing up to 50 pounds.