Manager, Facility Maintenance - Bojangles Entertainment Complex

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Manager of Facility Maintenance is responsible for ensuring Bojangles Entertainment Complex (Bojangles Coliseum, Ovens Auditorium and The Link) is always in a state of readiness. This role will direct all building maintenance, event, and system operations in areas such as plumbing, electrical, utility, escalators/elevators, HVAC, event power, maintenance work order management, and emergency response (flood, power outages, fire systems, etc.). 

Under the general supervision of the Senior Manager, Facilities Maintenance, this position will supervise, prepare and maintain the facilities ice rink. The position is responsible for supervising and performing maintenance duties as required to meet or exceed ice quality standards set by the AHL/NHL.

1. Essential Job Duties

• Operates, identifies and prioritizes all plant and system repairs.
• Oversight of the Facility Maintenance Team for all maintenance and event related activities.
• Assists the Senior Manager, Facility Maintenance with onsite support to include quality assurances of work performed and job completion as noted in contracts.
• Provides direction to Facility Maintenance Technicians by assigning duties determined by work orders or special projects. 
• Responsible for the overall workflow of project assignments to ensure quality control and effectiveness of the Facility Maintenance Team.
• Reviews and manages facility work order system through daily review of assignments and job completion timelines, addressing deficiencies in a timely manner
• Leads quality assurance program for daily proactive building maintenance and upkeep.
• Places strong emphasis on safety within the entire department daily.
• Assist Senior Manager Facility Maintenance with getting quotes that inform normal and extraordinary budgets for Capital Projects.
• Possesses familiarity and a working knowledge of all support operational systems in the Facility Maintenance Departments such as HVAC, Fire Suppression, Firm Alarm, Electrical Distribution, Lighting Programs, AV, Plumbing and Food Services, Operable Doors, etc. 
• Provides suggestions for additional training to expand abilities of Technicians. 
• Fosters the environment of self-improvement within the staff. 
• Thinks innovatively towards facility-wide improvements. 
• Record and upload all event management power/plumbing orders in system at conclusion of each event, review orders with event management personnel. 
• Builds schedules for all preventative maintenance on plant and system equipment. 
• Makes recommendations as to when existing staff cannot handle a project and need outside contractors for efficient and timely resolution of items. 
• Forecasts and orders equipment for staff to complete repairs of maintenance tasks. 
• Monitors all life safety systems in facility to ensure systems are 100% operational for all events. 
• Documents process and creates monthly status reports of special projects for CRVA.
• Provides event supervision for all facility events and delegates tasks to appropriate staff members during each event. 
• Requires working varying hours based on event schedules.
• May perform other duties as required. 

1. Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.

1. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures. 

Scope of Responsibility

• This job is responsible for assisting budgetary analysis, preparation, management and review. 
• This job will have periodic access to confidential data including wages & salaries, customer quotes product costs, and company plans, designs, and programs. 

Supervisory Responsibility

• Manages full-time and part-time employees in the Facility Maintenance department. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and scheduling shifts / directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Knowledge and Skill Requirements

• Good interpersonal & communication skills; able to communicate internally and externally at all levels of the organization.
• Experience in managing departmental budget and monitoring expenditures.
• Cross functional team experience
• Background in mechanical systems, electrical systems, troubleshooting as well as broad understanding of Facility Maintenance concepts. 
• Ability to interpret documents such as safety rules, operation and maintenance instruction, and procedure manuals.
• Skills include but are not limited to: Problem Solving/Analysis, Technical Capacity, Project Management, Communication Proficiency and Organizational Skills. 
• Ability to take initiative and work independently 
• Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to handle confidential material in a professional manner
• Strong attention to detail and a sharp focus on eliminating errors
• Demonstrated proficiency in Microsoft Office (Excel, Word and PowerPoint) 

Education and Experience

• High School Diploma (H. S.) and two to three years of specialized schooling; and five to six years related experience in a leadership role and/or training; or equivalent combination of education and experience (required). 
• College/University diploma in a technical field, bachelor’s degree is preferred.
• Minimum 2 years maintenance experience including HVAC, Electrical and Plumbing.
• Minimum 2 years ice maintenance experience. CIT preferred 

Physical Demands

• The employee must regularly lift and /or move up to 50 pounds. 
• Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk. 
• The employee must regularly use power hand tools. 
• Required to work evenings, weekends and Holidays as needed.
• Must be able to work in cold climate for extended period of time.
• Must be able to work at heights up to 100 feet. 

Work Environment

• The noise level in the work environment is usually moderate.
• This position requires extended work on slippery/wet surfaces in cold conditions, handling and working with sharp blades 

Travel Required

• This job has minimal travel requirements. 

What We Offer

• Education Reimbursement
• 457 Plan
• CRVA University 
• Employee 1st Culture
• CORE Values
• NC Retirement System Plan

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.