Intake Coordinator-Sleep Solutions

Position Summary 

The Intake Coordinator is responsible for coordinating the patient intake process for sleep-related products such as CPAP machines and accessories.  This role involves coordinating with healthcare providers, scheduling consultations, and providing customer service support to ensure a seamless and efficient process while delivering the highest level of patient care. 

Position Responsibilities

• Coordinate all aspects of the admission process to UI Sleep Solutions services including reviewing admissions/intake forms with patients and/or family, entering patient information to/from EMR & billing platforms, and verifications and explanation of insurance benefits.
• Collaborates with referral sources to ensure adequate documentation is received for patient’s coverage and benefits.
• Communicates with patients regarding ongoing supply needs and assists with the creation of delivery tickets based on patient needs.
• Manages on-going documentation requirements including signed delivery tickets and/or tracking numbers based on patient requests, yearly documentation requirements, compliance reports, and patient documentation.
• Perform general receptionist duties and customer service.
• Understand and dispense items requested within the store, manage cash and credit card payments, and post accurately.
• Maintains knowledge of and comply with payer and regulatory standards related to CPAP and BiLevel CPAP.
• Actively participates in UICH quality assurance programs.
• Perform other duties as assigned. 

Education and Experience Requirements

• High school diploma or GED. 
• Basic computer skills and proficient in Microsoft Office.

Desired Qualifications and Experience

• Some healthcare experience.
• Experience with or basic understanding of health insurance. (deductibles, co-insurance, and out of pocket maximums.)
• Durable Medical Equipment experience desirable.
• Brightree and Epic experience desirable.
• Cash handing experience.

Required Skills and Abilities

• High attention to detail and ability to type with minimal error.
• Ability to multitask, prioritize duties, and be flexible in a fast-paced work environment.
• Effective interpersonal and written and verbal communication skills.  Excellent telephone skills.
• Team collaboration – Ability to work well with staff and other healthcare professionals to ensure seamless service.
• Demonstrated ability to solve problems and arrive at creative solutions to issues.
• Excellent customer services skills.
• Act with integrity, professionalism, and confidentiality.

Physical Requirements

• Extended periods of sitting at a desk and working on a computer.
• Ability to lift 35 lbs.

Additional Eligibility Requirements

• Successful completion of a background check.
• Successful completion of reference checks.
• Proof of eligibility to work in the United States. 

Expected Work Hours and Location

General hours are as follows:

• Monday 8 AM - 5 PM

• Tuesday, Wednesday, Thursday 8 AM - 4:30 PM

• Friday 8 AM - 4 PM

Days and hours are subject to change with notice.

 This job description is a summary of the primary duties of the position but may not be all inclusive. 

UIHV is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associated preferences.

Persons who need assistance or accommodations with the application or interview process may contact UIHV at 319-688-6967.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.