DME Representative

Position Summary 

The Durable Medical Equipment Representative provides support to ensure seamless coordination and compliance of home-going Durable Medical Equipment (DME) within the University of Iowa Hospitals and affiliated clinics. This position collaborates one-on-one with physicians, customers, employees, and management to coordinate all DME activities in accordance with legal and UIHC standards.

Position Responsibilities

• Ensures all documentation conforms with payer requirements, standard operating procedures, and compliance programs.
• Verifies insurance and obtains prior authorizations as needed.
• Establishes and maintains effective channels of communication and a professional relationship with patients, physicians, co-workers, contractors, and outside facilities.
• Processes internal/external orders from the hospital(s), such as affiliated clinics and facilities.
• Utilizes Electronic Medical Record (EMR), reference guides, and other resources to process order(s).
• Utilizes payor policy information located on websites and initiates payor changes in a timely manner to maintain knowledge of compliance with payor and regulatory standards. 
• Addresses patient concerns/satisfaction, while performing/assisting with patient education.
• Assist with inventory control such as resupplying stock.
• Open and close the store, including managing cash flow and processing payments accurately in the billing software.
• Assists with training and onboarding new teammates.
• Ensure end-of-day reconciliations are complete and accurate. 
• Ability to exercise initiative, and techniques to solve problems in a variety of situations.  

Education and Experience Requirements

• High School Diploma (or GED Equivalent).
• Valid driver’s license and proof of liability insurance coverage.

Desired Qualifications and Experience

• Associate’s degree or equivalent work experience in the healthcare field. (Majors in biology, kinesiology, exercise science, and nursing are highly desirable)
• Brightree and Epic software experience. 
• Knowledge of Durable Medical Equipment. 
• Experience in cash handling and recording. 
• Experience working with insurance benefits and physician’s offices. 

Required Skills and Abilities

• Proficient in Microsoft Office Suite.
• Effective interpersonal, written, and verbal communication skills. Excellent telephone skills.
• Possess a working knowledge of common office equipment. 
• Demonstration of organizational skills to manage multiple projects simultaneously.
• Ability to collaborate with coworkers and the community at large. 
• Demonstrate the ability to type with minimal error. 
• Must be able to work with minimal supervision/high autonomy. 

Physical Requirements

• Ability to stand for extended periods of time at a counter, fine motor coordination /dexterity necessary for typing, etc.
• Occasional lifting greater than 50lbs.
• Walking, lifting, reaching, stooping, and bending.

Additional Eligibility Requirements

• Successful completion of a background check. 
• Successful completion of reference checks. 
• Proof of eligibility to work in the United States.  

Expected Work Hours and Location

1. Generally, 8:30 am to 6:00 pm with rotating shifts and/or weekends. Days and hours are subject to change with notice. 
2. Minimum of 20 hours weekly required. Availability needed includes Tuesday, Thursday, Saturday, and Sunday.

This job description is a summary of the primary duties of the position but may not be all inclusive. 

UIHV is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy(including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associated preferences.

Persons who need assistance or accommodations with the application or interview process may contact UIHV at 319-688-6967.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.