Showroom & Retail Sales Representative

Description

General Purpose of Job

Serve as the face of idcAutomatic for retail and residential customers in the showroom. Drive sales revenue by guiding customers through the buying process from first contact to booked job, delivering a high level of customer service. Support the broader sales team by capturing and routing incoming leads to the appropriate representative, and by keeping the showroom welcoming, organized, and fully stocked.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Showroom Sales (primary focus)

•  Greet and engage customers who visit the showroom, contact us by phone, or reach out through digital channels; determine their needs and guide them through the next steps in the buying process.
•  Own the retail and residential sale from first contact through booked job, including quoting products and services, presenting options, and closing the sale.
•  Educate customers on products, services, features, and available options, and help them select the products that best meet their needs and budget.
•  Develop deep product knowledge across idcAutomatic's overhead door, opener, and service offerings in order to advise customers with confidence.
•  Follow up on leads and open opportunities from multiple sources, including website form submissions, phone calls, voicemails, and referrals from the service team.
•  Perform job checks and on-site measurements for retail and residential work when required.
•  Resolve customer concerns and coordinate with internal departments (scheduling, service, and installation) to deliver on commitments.
•  Document all customer activity, quotes, and progress accurately and promptly in the CRM.
•  Enter presold orders into the accounting system in partnership with Outside Sales.

Lead Coordination (team support)

•  Capture incoming leads from email, website form submissions, phone calls, and voicemails; perform basic research and enter them into the CRM.
•  Route qualified leads to the appropriate Outside Sales Representative per the established assignment process, or handle retail and smaller builder/contractor inquiries directly.

Showroom Stewardship

•  Maintain a neat, clean, organized, and fully stocked showroom, including marketing brochures, catalogs, color samples and chips, and customer-facing displays.
•  Keep product samples and marketing materials current, presentable, and ready for customers.
•  Support the timely opening and closing of the idcAutomatic showroom.
•  Act as a brand ambassador, always seizing opportunities to increase idcAutomatic visibility in the market.

Company Expectations

•  Participate in sales and company meetings.
•  Utilize Company sales methodologies consistently.
•  Adhere to and maintain compliance with established Company systems, policies, and procedures.
•  Comply with all safety and housekeeping expectations and 5S standards.
•  Foster a spirit of cooperation and teamwork within and between departments.
•  Work continually toward professional development to stay current on relevant industry trends and sales and customer service practices.
•  Demonstrate and uphold Company Values.

Where This Role Leads

This role starts on the showroom floor and in retail sales, where you'll build deep product knowledge and learn how we take care of customers. As you demonstrate that mastery and a track record of results, the path leads into residential account management — owning and growing your own relationships and book of business. We're looking for someone who's excited about the showroom now and about where it can take them.

idcAutomatic is an equal opportunity employer and believes in equal opportunity for all employees and applicants.

Requirements

Skill, Competency and Experience Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

•  High school diploma or GED.
•  A motivated, driven self-starter who genuinely enjoys face-to-face selling and helping customers.
•  Strong verbal and written communication skills.
•  Proficiency with the Microsoft Office Suite (Outlook, Word, Excel).
•  Strong organizational, multitasking, and time-management skills, with the ability to prioritize responsibilities in a fast-paced environment.
•  Ability to work independently and as part of a team, with strong relationship-building skills.
•  Professional appearance and a customer-focused attitude.
•  Sound judgement, problem solving, and decision-making in difficult and stressful situations.
•  Valid driver's license and reliable transportation for occasional job checks and site visits.

Preferred

•  Associate's or Bachelor's degree in Business, Marketing, or a related field.
•  Experience with CRM and/or ERP software.
•  Garage door, dock equipment, access control, commercial door, building materials, or home improvement industry experience.
•  Knowledge of garage doors, dock equipment, access control systems, commercial doors, or related building products.
•  Ability to read blueprints or construction plans.

Remote Work Eligibility

Hybrid Eligible

Physical Demands

The employee is regularly required to sit, stand, and walk. The employee is frequently required to use hands to finger, handle, touch objects, tools, or controls and talk or hear. The employee is occasionally required to lift and/or move records, files, and reports weighing up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee is occasionally required to work extended and/or variable hours based on business need.

Work Environment

The work environment characteristics described here are representative of those an individual may encounter while performing the essential functions of this position. This position operates in a professional office and showroom environment and, on occasion, on customer location. The position routinely uses standard office equipment such as computers, phones, copiers, fax/scan machines, and file cabinets. While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, heat, and stress.

Travel

This position is primarily showroom-based, with occasional local travel for job checks and site visits.