Catering Operations & Sales Manager

Position Summary: This position combines the responsibilities of the Catering Sales Manager, Catering Operations Manager, Wedding Coordinator & Local Store Marketing efforts. NOTE: At City Barbeque the responsibility for sales and wedding development as well as the coordination of all catering events, outside sales events, wedding events as well as catering operations for a new market until sales reach a level of adding the next position.

Position Pay: this position has a competitive base salary & 3.5% commission on all food/beverage (high 50's to 60k+ package) 

Reports to: Regional Catering Sales Director

 Key Sales and Wedding Responsibilities:

Direct Sales, Wedding & business development: Creates a targeted game plan for increasing Regional Catering Sales with weddings and corporate events. 

• Focuses on revenue-producing activity and maximizes selling time by dedicated to direct Sales efforts and local marketing. 
• This involves strategic planning, cold calling, sales presentations/meetings and effective closing sales techniques.

• Comfort in cold calling venues and vendors relating the industry to increase business referrals.
• Represent company at bridal shows and industry related events to book catering leads.
• Use of proper phone etiquette and phone procedures.
• Represents themselves in a professional, hospitable manner to guests and staff members.

• Works closely with local joint management team and shares information regularly with other regional catering sales managers to stay abreast of clients, trends and lead opportunities. 
• Active involvement in networking events. 
• Meets established sales goals per quarter.

• Knowledge of catering menu and ability to talk clients through logistics of varying event types.
• Ability to properly communicate with potential guests via phone, email or in person to collect necessary information, answer questions, and upsell
• Managing various service channels to include answering the phone, online website requests, and requests made in restaurant at variable times throughout the week.

Contact Management: Manages and communicates client info and ordering process thru the Customer Relationship Management (CRM) system 

• Creates and utilizes an ongoing prospect list, in order to ensure incremental growth.
• Maintains daily, well- documented information in CRM, resulting in superior account service and increased revenues.
• Key Account Management: Manages existing accounts, to ensure ongoing support and repeat catering sales.
• Promptly follows up on all customer calls and requests in an efficient and expedient manner.

Ordering Logistics: Manages the catering order process from customer to the catering team and to the joint team

• Ensuring order details are clearly communicated to operations producing and managing the event
• Tending to specialty requests and orders
• Represents themselves with the highest level of integrity and professionalism. Maintains a Service-focused approach, and a caring and sincere attitude at all times.

Key Catering Operations Responsibilities:

Team Development: 

• Develops and manages an operations team to fulfill “Best on the Block” event expectations.
• Constantly evaluates staffing levels, proactively recruiting and hiring to fulfill event staffing needs
• Directs all aspects of professional team development including new hire training, ongoing development, recognition, succession planning, coaching/counseling and performance evaluations

• Financial Management
• Responsible for P&L management, including food, paper, labor and supplies
• Manages the ordering of supplies, paper, food, equipment, uniforms when needed. 
• and manages upkeep of catering assets, equipment and vehicles
• Logistics Management 
• Directs event planning and logistics handling for all market events including the following:
• Effectively uses Customer Relationship Management (CRM) tool to ensure order clarity and coordination of events.
• Event staffing & scheduling
• Execution of production reports and other systems that direct proper food production, packaging and delivery for events
• Event Operations: 
• Directly and indirectly ensures successful daily event operations including, but not limited to:

• Working with restaurant managers and teammates to meet sales and operational goals for each event
• Timely delivery and set-up
• Responsibly delivering product and supplies to and from event(s) 
• Competition quality product
• Backyard hospitality given
• Customer conflict resolution.

Qualifications

• Solid knowledge of local area is essential
• Thorough experience with sales/negotiation/closing process
• Must possess excellent communication skills both internally and externally
• Polished and professional in demeanor and presentation with great attention to detail and the ability to react very quickly in a very fast paced and exciting dynamic environment
• Proactive with the ability to remain calm under pressure and to anticipate and support changes
• Minimum 3-5 years of experience as a Catering/Events manager or similar role
• Talented, passionate, knowledge of food in restaurant & catering industry experience
• Ability to assess client requirements and deliver ensuring client satisfaction
• Solid business and financial experience. Strong analytical and measurement/tracking skills
• Project and process management skills, including: effective management of time and budget; able to balance and prioritize multiple tasks to meet deadlines; identify and implement system and process improvements
• Client focused with excellent customer service
• Team players who want to be part of a winning team
• Must be driven and able to operate autonomously
• Strong computer skills including Word and Excel. Has the ability to learn new systems. Able to learn and adjust to systems that City Barbeque uses to execute on a daily basis
• Must have weekend availability and the ability to work a flexible, and ever-changing schedule