Guest Service Associate - Pretzel Shop

GUEST ASSOCIATE

MOMs Pretzels Pretzel Shop – Kitchen Kettle Village

Intercourse, Pa | Part-time | $13-$15 per hour + tips (based on experience and availability)

Kitchen Kettle Village is seeking enthusiastic team members for MOMS Pretzels. This role focuses on spreading happiness by ensuring exceptional guest experiences, maintaining a clean and safe environment, and efficiently handling guest transactions while meeting food safety standards. The ideal candidate will excel at pretzel baking, guest service, and working in a fast-paced food service environment.

Vision: Spreading Happiness

Mission: Creating Exceptional Experiences and Lasting Memories

Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Employee fun days
• Learning and development opportunities

What You'll Do

• Provide outstanding guest service by greeting and acknowledging every guest, maintaining high standards, and demonstrating solid product knowledge
• Record HACCP logs daily to ensure food safety compliance
• Greet every guest in a positive and professional manner
• Demonstrate skill and efficiency in properly baking pretzels and handling money
• Follow opening, closing, and daily operating/cleaning procedures
• Participate in daily sales promotions to pursue shop goals
• Maintain a clean and sanitary work area at all times
• Assist in keeping condiments and paper supplies stocked and clean
• Handle money transactions and interact professionally with guests
• Balance deposits against daily sales and report any overages, shortages, or discrepancies

What You Bring

• High level of confidentiality and ethical conduct
• Communication excellence
• Problem solving skills
• Teamwork orientation
• Attention to detail
• Stress management / composure
• Ability to adapt to a changing environment

For a complete description of this position, please review the attached full job description. The attachment includes detailed information about the essential functions, competencies, work environment, physical demands, position type, expected hours of work, and other job-related details.