Retail Operations Assistant

RETAIL OPERATIONS ASSISTANT

Burnley Enterprises at Kitchen Kettle Village

Intercourse, Pa | $40,000-$45,000 per year salary + bonus potential (starting salary based on experience) | Full-time exempt

Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!

Vision: Spreading Happiness

Mission: Creating Exceptional Experiences and Lasting Memories

Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, 

 & We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays 
• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• Penn Medicine HealthWorks
• Wellness programs
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities

What You’ll Do

• Provide administrative and operational support to the Director of Sales and Merchandising.
• Prepare communications, meeting materials, reports, presentations, and other resources.
• Track projects, deadlines, action items, and follow up with store managers on priorities.
• Support special projects and company initiatives through research, calculations, information gathering, and coordination.
• Process and organize reimbursements, petty cash, maintenance requests, records, and other administrative items.
• Assist with employee scheduling, including templates, weekly schedules, time-off requests, PTO calendars, and coverage needs.
• Support day-to-day retail operations and store-level initiatives across retail locations.
• Assist with merchandising and cleanliness audits, store measurements, sales-per-square-foot calculations, and planograms.
• Help implement merchandising plans, product placement, store standards, and follow-up priorities.
• Support store managers and retail teams with resources, employee recognition, operational priorities, and initiatives that contribute to an exceptional guest experience.
• All other related duties as required or assigned

What You Bring

• Strong organization, prioritization, and time management 
• Strong communication and relationship-building skills 
• Initiative and ability to work independently 
• Willingness to ask questions, seek clarification, and raise concerns when needed 
• Openness to coaching and feedback to improve performance 
• Adaptability in a fast-paced retail environment 
• Professionalism, positivity, and accountability 
• Strong attention to detail and accuracy 
• Analytical and numerical aptitude 
• Proficiency with Microsoft Excel, Outlook, and Word 
• Commitment to diversity, equity, and inclusion 
• Guest-focused mindset and commitment to company standards.

For a complete description of this position, please review the attached full job description. The attachment includes detailed information about the essential functions, competencies, work environment, physical demands, position type, expected hours of work, and other job-related details.