Front-of-House (FOH) Support Team Member (Tang Bar)

About Tang Bar:
Tang Bar is a modern, fast-casual restaurant specializing in build-your-own hot pot bowls featuring fresh ingredients and bold, flavorful broths. We strive to deliver an efficient, welcoming, and memorable experience for every guest.

Position Summary:
As a Front-of-House (FOH) Support Team Member, you are the face of Tang Bar and play a key role in creating a positive guest experience. You’ll assist with customer guidance, manage the ingredient bar, maintain cleanliness, and support smooth day-to-day service. Your job is to ensure guests feel welcome, informed, and cared for from entry to exit.

English and Chinese language skills are highly preferred to better support our customers and team communication.

Key Responsibilities:

• Greet guests with a warm and friendly attitude
• Guide customers through the ordering process, explaining the Malatang concept and ingredient options
• Assist in managing the flow of the ingredient selection line
• Monitor and restock the ingredient bar, ensuring items are fresh, clean, and well-presented
• Maintain cleanliness and organization of the dining area and front counter
• Answer questions about menu items, allergies, and spice levels
• Operate POS system for order payment and check accuracy
• Communicate with kitchen and back-of-house team to ensure order accuracy and timing
• Support opening and closing tasks as assigned

Qualifications:

• Prior FOH or customer service experience preferred
• Friendly, professional demeanor and strong communication skills
• Must be able to speak both English and Chinese
• Ability to multi-task in a fast-paced environment
• Must be punctual, dependable, and team-oriented
• Able to stand for long periods and lift up to 25 lbs
• Flexible schedule availability including weekends and holidays

What We Offer:

• Competitive hourly wage + shared tips
• Free or discounted shift meals
• Growth opportunities within the Tang Bar brand
• A dynamic, team-first work culture
• Training and development support

We are an equal opportunity employer to all employees and applicants. We do not discriminate against qualified individuals based on their race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.