Spa Attendant

Description

ABOUT CHETOLA RESORT

For over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a friendly and dependable Spa Attendant (W2 employee) to support the daily operations of our Spa and Wellness Center. Spa Attendants are key contributors to the guest experience by ensuring a serene, clean, and well-stocked environment while delivering warm, personalized service throughout each guest’s visit. This role is ideal for someone who enjoys a team-oriented atmosphere, takes pride in presentation and organization, and is passionate about wellness and hospitality.

Required availability includes the ability to work some weekends and holidays, with scheduling that may include rotating weekend shifts based on business needs. This role is scheduled based on spa demand, with shifts typically occurring during morning through early evening hours. Evening availability is important, with spa operations generally running until 7:00 PM on Fridays and Saturdays and until 6:00 PM Sunday through Thursday.

WHAT YOU’LL DO

Guest Experience & Service Support

• Greet guests upon arrival with a warm, sincere welcome and maintain eye contact when interacting
• Provide spa orientation tours, explaining amenities, services, and answering guest questions
• Issue lockers, robes, and slippers, and escort guests to locker areas
• Anticipate guest needs and provide towels, beverages, and amenities proactively
• Handle guest questions, requests, and concerns professionally and courteously
• Deliver accurate, timely responses to ensure complete guest satisfaction
• Support guest check-in and retail transactions using the spa’s point-of-sale (POS) system, ensuring accuracy and a seamless guest experience

Spa Operations & Facility Excellence

• Maintain cleanliness, safety, and organization of locker rooms, lounges, and treatment areas
• Prepare and reset treatment rooms according to spa protocols
• Monitor spa areas continuously to ensure a calm, clean, and well-maintained environment
• Stock supplies and amenities; maintain inventory lists and communicate needs to leadership
• Assist with laundry operations, linens, and overall spa presentation
• Report maintenance issues or operational concerns promptly
• Utilize spa systems and tools to support daily operations, scheduling, and service flow

Team Collaboration & Business Support

• Review daily schedules and assist with flow of guest appointments
• Support therapists and leadership to ensure seamless transitions between services
• Actively promote spa services, treatments, retail products, and promotions
• Assist in all areas of spa operations as requested by management
• Attend and participate in team trainings and meetings
• Maintain a positive attitude and contribute to a collaborative, high-quality work environment

Requirements

ATTENTION TO DETAIL IN ACTION

At The Spa at Chetola, excellence is reflected in every moment of the guest experience. As a Spa Attendant, you will elevate the environment through consistent attention to detail in the following areas:

• Arrival & Orientation Experience: Guests are greeted promptly, provided with clear, confident guidance, and seamlessly oriented to the spa environment
• Locker Room & Lounge Presentation: Spaces are continuously monitored to remain spotless, organized, fully stocked, and tranquil at all times
• Amenities & Inventory Control: Robes, slippers, towels, and supplies are always available, properly presented, and replenished before they run low
• Treatment Room Readiness: Rooms are reset quickly and thoroughly between services with clean linens, proper setup, and a calming ambiance
• Cleanliness & Sanitation Excellence: High-touch surfaces, locker areas, and shared spaces are consistently cleaned to uphold the highest hygiene standards
• Guest Flow & Transitions: Guests move smoothly through their spa journey with no confusion, delays, or gaps in service
• Professional Presence: A polished appearance, calm demeanor, and attentive body language create a sense of ease and trust for every guest
• Communication & Awareness: Proactive communication with the team ensures no detail is missed and every guest need is anticipated and met

This attention to detail is what transforms a simple visit into a rejuvenating, memorable experience.

ABOUT YOU

• Comfortable using point-of-sale (POS) systems and other hospitality technology to support guest check-in, retail transactions, and daily spa operations, using technology to enhance—not hinder—the guest experience
• Guest-focused and courteous, with a professional and calm demeanor
• Friendly, outgoing personality with a passion for hospitality and wellness
• Strong attention to cleanliness, organization, and detail
• Excellent communication and listening skills
• Able to multitask and stay organized in a fast-paced environment
• Reliable, punctual, and able to work independently without constant supervision
• Team-oriented mindset with a positive, can-do attitude
• Enjoy creating peaceful, rejuvenating experiences for others

REQUIREMENTS

• Prior experience in guest services required; spa experience preferred
• Basic proficiency with point-of-sale (POS) systems and general computer applications (e.g., Google Workspace); experience with hospitality systems preferred
• Ability to stand for extended periods and lift up to 30 lbs
• Availability to work weekends, holidays, and evenings as needed
• Ability to remain at assigned post for extended periods of time
• Strong organizational and time management skills
• Ability to maintain discretion and protect guest privacy

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive hourly rate
• Comprehensive benefits offered to full-time eligible employees averaging more than 30 hours per week, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks