Loan Servicing Specialist I

Summary of Position

The Loan Servicing Specialist I is responsible for assisting customers, bank staff, government agencies and insurance agents in inquiries and/or research related to escrow disbursements, loan servicing and insurances. The Loan Servicing Specialist I is responsible for monitoring and tracking the real estate taxes and insurances to assure no delinquency and/or lapse of coverage and that borrower’s notifications are mailed within the time frame according to regulations. 

Essential Functions and Duties

• Responsible for assisting customers, bank staff, government agencies and insurance agents in inquiries and/or research related to escrow disbursements, loan servicing and insurances.
• Assure proper input of all types of insurances in the Jack Henry system, ensuring required fields are completed, including flood determination information.
• Responsible for preparing flood expiration notices within the time frame stipulated by regulations.
• Monitor all insurances via the tickler system and disburse funds for the payment of insurance premiums for the loans in escrow.
• Assure real estate taxes are properly entered when new loans are booked in Jack Henry and the folio numbers with legal description are sent on a timely basis to Corelogic for accurate tracking.
• Responsible for processing escrow disbursements and preparing the checks to pay agents and/or insurance companies.
• Assist in the reconciliation of the flood determination and tax service fee general ledger accounts on a monthly basis. 
• Prepares satisfaction, partial release and UCC on paid-off loans.
• Responsible to send letters to borrowers informing them of delinquency in taxes. 
• Responsible for reviewing insurance and real estate tax tickler report on a weekly basis to ensure no lapse in coverage or delinquent taxes. 
• Responsible preparing of insurance and real estate tax tickler reports from Cognos on a monthly basis.
• Responsible to perform escrow disbursements, escrow analysis as needed.
• Responsible for processing escrow analysis on an annual basis as needed.
• Provides support and is back-up to the Loan Servicing Supervisor as needed.
• Responsible for completing annual training program assigned. 
• Performs other functions and/or duties as assigned. 

Qualifications Requirements

• Education: High School Diploma. Associate’s degree in Business Administration preferred. 
• Experience: Three (3) years of experience in the Banking industry in the Loan Operations/Loan Servicing area.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Knowledge in banking systems including but not limited to Jack Henry. 
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills. 
• Customer service skills, ensuring satisfaction of both internal and external customers. 
• Ability to work in a team environment.
• Knowledge of related State and Federal banking compliance regulations and operational policies. 
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures. 
• Problem solving and analytical skills in order to identify problems.