Visitor Experience Associate

POSITION: Visitor Experience Associate

WORK SCHEDULE: Monday – Sunday. 15+ hours per week. Primarily mornings to afternoon. Schedule may vary to include special events and activities in the evenings and on weekends.

STATUS: Part-Time Hourly, Non-Exempt 

REPORTS TO: Assistant Director of Visitor Experience

RATE: $15.60 per hour

POSITION SUMMARY

This position is responsible for aspects of the Admissions Desk, Museum Store, and Ed Center Desk. Serves as admissions clerk, receptionist, and supports the TMA Museum Store as a professional and outgoing associate. Operates a POS system, applies basic computer skills, answers phone calls, handles money, and greets and communicates effectively with visitors. Demonstrates knowledge of current museum exhibits, store merchandise, and museum layout. The Visitor Services Associate has considerable public contact and helps to represent the Museum to the community through positive public relations activities.

Key Responsibilities

• Provides a welcoming and professional environment for admissions, store patrons, and general visitors.
• Assists customers with sales including admissions, memberships, and store purchases. 
• Greets and directs visitors as needed.
• Handles cash responsibly with accuracy according to opening /closing procedures. 
• Prepares store and/or satellite locations for opening by restocking merchandise, checking inventory and supply levels, and providing general housekeeping.
• Operates POS system including data entry, reporting and inventory controls.
• Demonstrates knowledge of products, current exhibitions, and store/Museum policies.
• Provides sales support at special events including the Holiday and Spring Artisans’ Markets, and sales during special opportunity events, such as exhibition openings, on-site fundraisers, facility rentals, and VIP guided tours.

QUALIFICATIONS/COMPTENCIES

• High School Diploma/GED. 
• 1 – 2 years retail experience, preferably in a museum, specialty store, or bookstore.
• Experience in operating a POS system, credit card machine, computer, and general office equipment.
• Must be able to stand between 4-6 hours consecutively.
• Knowledge of inventory control, retail accounting, and merchandizing.
• Knowledge of visual display and marketing techniques.
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Must be personable, congenial, and hospitable.
• Physical mobility including standing, sitting, walking and ability to handle multiple tasks simultaneously; ability to lift up to 50 pounds.
• Ability to establish and maintain effective working relationships with fellow employees and the public.
• Other duties as required.
• Bi-lingual preferred.

Application Materials: 

• Cover letter outlining your interest in the position 

• Resume or curriculum vitae