Housekeeping Manager

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Housekeeping department is currently seeking candidates for a Housekeeping Manager. This is a full-time year-round position located in Big Sky, Montana.

The purpose of the Housekeeping Manager is to oversee the operations, budget, and performance of the area to which they have been assigned. It is the duty of the Housekeeping Manager to aid in overseeing the overall operation of the department, and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained residence within established management, operating and fiscal policies. The ability to effectively communicate with home owners and members of other departments is critical.

Starting at $70,000

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately. 
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist the Housekeeping Director with managing all operations of the Housekeeping department.
• Provide training, coaching, and counseling to all housekeeping employees.
• Participate in the recruitment, vetting, and onboarding of all new hires.
• Effectively take direction from Housekeeping Director & Operations Manager.
• Create and edit monthly, weekly, and daily schedules for the entire team ensuring both operational and financial responsibilities are being met to both the club and membership. 
• Ensure that assignment sheets are organized and uploaded ensuring revenue optimization through our billing process.
• Lead regular inspections of the homes with a critical eye to ensure adherence to our cleanliness and operating standards while maintaining owner preferences.
• Clean private homes at a level that meets the highest standards in the Hospitality industry.
• Oversee staff to ensure crews are utilizing department practices for consistency and efficiency.

• Cultivate and maintain quality relationships with other departments, owners, renters, and vendors to ensure positive current and future business.

• Converse with the Membership and guests in a hospitable and professional manner.

Other Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
• Maintain privacy of our Members at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.

• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:  

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Experience/Education Required

• High school diploma, GED or vocational training or job-related course work
• 2-3+ years of cleaning experience; hospitality setting desired, but not required
• Intermediate level of Microsoft Office systems
• Demonstrate strong verbal/written communication, interpersonal, and analytical skills
• Capable to manage multiple priorities, work independently and take initiative
• Ability to work collaboratively in a fast paced environment
• Experience and ability to drive in demanding winter and mountainous conditions 

Experience/Education Preferred

• 2-3+ years of managerial experience in housekeeping or janitorial fields; hospitality setting desired.
• Undergraduate degree in Hospitality Management or a related field.
• Proven experience using communication and organizational skills to accomplish goals.

Certificates & Licenses

• Valid US Driver’s License

Computer Skills

• Proficiency in basic technology including smartphones, computers, and email.
• Intermediate to advanced level of proficiency in Microsoft Office systems.

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly. 

Math Ability

• Able to perform basic math calculations.

Reasoning Ability

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the demands of the position so dictate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk and/or hear. The employee is frequently required to lift up to 25 pounds. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to stand and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned. The employee is regularly required to drive a company vehicle, always maintaining safety and compliance with Yellowstone Club policies and the laws of the state of Montana.

Receipt and Acknowledgment

I acknowledge and understand that: 

• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions. 
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club. 
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman 
• Health Benefits
• Discounted Ski Pass 
• Employee Ski Days 
• Complimentary shift meals 
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman 
• Discounts to over 1000 retailers through ADP LifeMart
• End of season Employee Appreciation Day and retail sale 

For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. 

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