Guest Services Agent

ABOUT OUR ROLE 

We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.

ESSENTIAL 

FUNCTIONS 

• Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately 
• Answer guest inquiries and provide information about resort facilities, services, and local attractions 
• Handle guest complaints and resolve issues in a timely and satisfactory manner 
• Assist guests with luggage, transportation, and other requests as needed
• Maintain a clean and organized front desk area and lobby
• All other duties as assigned

QUALIFICATIONS 

Minimum Qualifications:

• A valid driver’s license
• Excellent communication and interpersonal skills 
• Ability to work flexible hours, including weekends and holidays 
• Proficient in Microsoft Office and basic computer skills
• ​PM availability and weekends is required

Preferred Qualifications: 

• Previous experience in customer service or hospitality role 
• Previous experience in a front desk position
• Fluent in a second language, preferably Spanish 
• Familiarity with hotel reservation systems

Basic Competencies:

• High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
• Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.​

PHYSICAL 

REQUIREMENTS

• Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Must be able to assist guests with luggage and set up event rooms

ABOUT OUR 

BENEFITS 

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

Eligible

-

-

Dental (with company contribution)

Eligible

-

-

Vision (with company contribution)

Eligible

-

-

Paid Time Off

Eligible

-

-

401(k) (with company match)

Eligible

Eligible

-

Sick Time

Eligible

Eligible

-

Employee Dining Discounts

Eligible

Eligible

Eligible

Employee Marketplace Discounts

Eligible

Eligible

Eligible

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. 

PAY RATE

$17.00 Hour

JOB STATUS

Regular Full Time or Part Time

FLSA

Non-Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive.  They represent typical elements and criteria considered necessary to perform the job successfully.  The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.