Service Coordinator

Cummins-Wagner is seeking a Service Coordinator at our Elizabethtown, PA location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.

Job Title: Service Coordinator

Salary Range: $20.00-$30.00 per hour

Department: Pennsylvania Service

Location: Elizabethtown, Pennsylvania

Reports To: Service Coordinator Supervisor

Job Overview:

The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

Our most successful Service Coordinators:

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Experience in a customer service role for mechanical equipment is a plus*
• Excellent computer proficiency is required; advanced Microsoft Excel preferred*
• College degree or administrative experience in a business environment preferred*
• Must be able to pass background and reference checks, as well as a drug test

Scope of responsibility:

• Serve as first point of contact for service customers
• Resolve customer issues and ensure high levels of customer satisfaction
• Communicate with service technicians to ensure that customer needs are met
• Facilitate service workflow from quoting through invoicing
• Process billings, charge-backs, and warranties
• Order parts for preventive maintenance service and repair jobs as required
• Maintain Service filing system
• Complete pre-qualification forms for customers
• Books hotel/motel for technicians as needed
• Schedule and dispatch to optimize technician utilization and workload balancing
• Update and maintain Service calendar
• Perform all other duties as assigned

Cummins-Wagner Competitive benefits package:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance