Server Assistant

Description

Server Assistant

Supporting Serving Smiles. Creating Welcoming Guest Experiences.

Position Information

• Department: Front of House
• Reports To: Restaurant General Manager and Front of House Managers
• Supervision Exercised: None
• Position Status: Part Time, Hourly, Non-Exempt
• Pay Rate: $7.89 per hour plus tips

Why T’s

T’s Restaurant Group is a growing, family-owned restaurant group and Rhode Island tradition since 1982, with locations in Cranston, East Greenwich, and Narragansett. We are proud to serve fresh breakfast and lunch while supporting local purveyors, New England products, sustainable choices, and partnerships with family-owned farms and businesses whenever possible.

At T’s, we believe exceptional guest experiences begin with exceptional people. We are devoted to creating a workplace built on gratitude, respect, safety, and belonging, where team members feel welcomed, supported, inspired to grow, and connected to the hospitality, quality, and community that have made T’s a Rhode Island favorite for generations.

Perks and Benefits

At T’s Restaurant Group, we are proud to offer a supportive workplace, growth opportunities, and benefits designed to support our team members both at work and at home.

Grow Your Career

• Ongoing training, leadership development, and advancement opportunities
• Internal promotion opportunities
• Annual performance reviews

Work-Life Balance

• Daytime-only restaurant operations — no late nights
• Flexible and predictable scheduling
• Thanksgiving and Christmas Day off through our “Home for the Holidays” benefit

Team Member Perks

• Meal benefits whether working, off the clock, or visiting any T’s location
• Tickets at Work® discounts on travel, entertainment, attractions, shopping, hotels, sporting events, and more
• Positive, supportive, team-oriented work environment

Financial & Wellness Benefits

• Employee Assistance Program (EAP)
• 401(k), subject to plan eligibility
• Pet Insurance
• Accident Insurance, subject to plan eligibility

Full-Time Benefits (Eligibility requirements apply)

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

About the Role

The Server Assistant supports the front-of-house team in delivering a complete full-service dining experience from the moment guests arrive until they leave. This role helps maintain a clean, welcoming, and service-ready dining room while assisting with table service, food delivery, takeout orders, and other guest needs.

Server Assistants work closely with servers, hosts, bartenders, kitchen team members, and managers to keep service running smoothly, tables turning efficiently, and guests feeling welcomed and cared for throughout their visit.

Position Qualifications and Requirements

• Restaurant, hospitality, or guest service experience preferred but not required; training is provided.
• Friendly, outgoing, and professional manner with a genuine interest in hospitality.
• Ability to work in a fast-paced, full-service restaurant while remaining organized, attentive, and composed.
• Strong teamwork and communication skills, with a willingness to assist others as service needs change.
• Ability to follow service, sanitation, food handling, and workplace safety procedures.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Pleasant, polite manner and a neat, clean appearance.
• Ability to speak, read, and write in English.
• Weekend availability is required.
• Must be legally authorized to work in the United States.
• Must be able to successfully complete a background check, when applicable, in accordance with company policy and applicable law.

Essential Functions

Safety and Sanitation

• Follow company safety, sanitation, and cleaning procedures.
• Maintain clean, safe, and clear dining and service areas.
• Promptly address spills, broken glass, wet floors, and other hazards.
• Handle dishes, glassware, bus tubs, hot plates, and cleaning products safely.
• Report unsafe conditions, injuries, or damaged equipment to management.

Guest Service and Hospitality

• Welcome and acknowledge guests as they enter, move through, and leave the restaurant.
• Support servers in providing attentive, friendly, and timely service throughout the guest experience.
• Assist guests with appropriate requests and communicate service needs promptly to the serving team or manager.
• Maintain awareness of the dining room and respond quickly when tables, guests, or teammates need support.

Dining Room and Table Support

• Set, clear, clean, sanitize, and reset tables according to T’s service and cleanliness standards.
• Remove used dishes, glassware, utensils, and other items efficiently while minimizing disruption to guests.
• Maintain clean floors, chairs, booths, highchairs, menus, service areas, and other assigned front-of-house spaces.
• Stock and organize server stations, beverage areas, takeout supplies, utensils, condiments, and other service items as needed.
• Complete assigned opening, shift-change, side-work, cleaning, stocking, and closing responsibilities.

Food Running and Order Support

• Assist with pulling, organizing, and delivering food to the correct tables while following food safety and service standards.
• Communicate clearly with servers, kitchen team members, and managers regarding missing items, special requests, or service concerns.
• Handle and package takeout and delivery orders accurately, neatly, and according to company procedures.
• Support beverage service, table maintenance, and other service steps as assigned and permitted.

Teamwork and Restaurant Operations

• Work closely with restaurant team members and managers to support smooth restaurant operations.
• Assist teammates during busy periods and help maintain service readiness throughout the shift.
• Follow company standards for guest service, cleanliness, sanitation, food handling, safety, and professional conduct.
• Attend scheduled team meetings and bring suggestions for improvement.
• Perform other related duties as assigned by management.

What to Expect

This is a hands-on, fast-paced front-of-house role in a full-service breakfast and lunch restaurant. Server Assistants spend most of the shift moving throughout the dining room, clearing and resetting tables, delivering food, stocking service areas, supporting takeout orders, and helping the service team respond to guest needs.

Hours vary based on team member availability, scheduling needs, and the needs of the restaurant. Weekend availability is required.

In this role, success looks like:

• Creating a clean, welcoming, and service-ready dining room.
• Supporting servers and teammates with urgency, awareness, and a positive attitude.
• Clearing, cleaning, and resetting tables quickly and thoroughly.
• Delivering food and supporting orders accurately and professionally.
• Communicating clearly with guests, teammates, kitchen team members, and managers.
• Working safely, efficiently, and with pride in a fast-paced restaurant environment.

Physical Requirements

• Stand and walk for extended periods and perform frequent bending, stooping, twisting, reaching, and repetitive hand and wrist movements.
• Lift, carry, push, and pull dishes, bus tubs, trays, supplies, and other items weighing up to 35 pounds.
• Safely carry plates, glassware, utensils, trays, and food through active dining and service areas.
• Work around hot food, beverages, kitchen equipment, cleaning products, wet floors, and other restaurant conditions.
• Use cleaning tools, sanitation products, service equipment, and restaurant systems safely and properly.

T’s Restaurant Group is proud to be an Equal Opportunity Employer and is committed to creating a diverse, inclusive workplace where all team members feel a sense of belonging