Cash Applications Specialist - Alpharetta, GA

We're on the Lookout for a Cash Applications Specialist who takes pride in accuracy, organization, and getting the details right. This role is responsible for ensuring customer payments received through a variety of sources are identified, applied accurately and timely, and reconciled to bank activity.

This role is ideal for someone who enjoys investigative work and doesn't stop when a payment doesn't immediately match. The right candidate is detail-oriented, dependable, and curious — someone who will research discrepancies, track down missing information, and help ensure our customer accounts and cash records remain accurate as the company continues to grow.

Key Responsibilities

• Process and apply customer payments accurately and timely across all company locations
• Retrieve cash receipts and remittance information from multiple sources, including lockbox, physical checks, ACH payments, virtual credit cards, merchant portals, and other electronic payment platforms
• Research payment activity and remittance details to ensure receipts are applied to the appropriate customer accounts and invoices
• Reconcile daily cash receipts to bank activity and system records, investigating and resolving discrepancies
• Research and resolve unidentified or unapplied cash, short payments, duplicate payments, and other payment exceptions
• Investigate returned checks, rejected payments, and reversed transactions and ensure customer accounts are updated appropriately
• Partner with branch and operational teams as needed to obtain missing payment information and resolve customer account discrepancies
• Maintain organized supporting documentation and assist with audit requests or month-end reconciliations as required
• Identify recurring issues and opportunities to improve the efficiency and accuracy of the cash application process

Required Qualifications:

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred; equivalent relevant experience considered
• 2-4 years of cash application, accounts receivable, bookkeeping, or related accounting experience
• Experience processing and reconciling high-volume transaction activity
• Strong attention to detail and commitment to accuracy
• Strong research and problem-solving skills
• Comfortable working across multiple systems and payment platforms
• Proficiency with Microsoft Excel
• Strong organizational and time-management skills
• Ability to work independently while knowing when to escalate exceptions
• Professional communication skills and ability to work with teams across multiple locations
• Hybrid schedule - in office 3+ days a week

Preferred Experience:

• Experience with PestPac or similar field service/customer management systems
• Experience with lockbox banking
• Experience with merchant portals and payment processors
• Prior experience in a PE-backed or high-growth environment
• Process improvement mindset

In this role, you can expect:

Competitive Compensation: 

• A competitive salary

Competitive Benefits (Subject to Change as Needed): 

• 401k with Company match
• Health, Dental, Vision and Life insurance
• Paid Time Off and Paid Holidays
• Empowered, passionate, and exciting culture

Career Growth Opportunities: 

• We believe in promoting from within
• Experience working with Private Equity backed growth company

Established Company: 

• We are a reputable and well-established company, with over 40 years of business.
• We have a strong customer base and a track record of success.