Concierge/Receptionist- Senior Living- Part Time/As Needed

Description

 Cantata Adult Life Services, formerly known as The British Home, is a nonprofit, mission-driven community with over 100 years of experience, offering a full continuum of care on a beautiful 10-acre campus in Brookfield, Illinois. We are seeking strong, compassionate leaders to join our team and help us continue enriching the lives of older adults through exceptional care and a vibrant community.  

Schedule Availability: We are seeking candidates who are available for seasonal, part-time, or as-needed (PRN) work. Flexible availability is preferred. 

Provides a wide variety of reception, support, and administrative assistance to residents, visitors, guests, and other employee-partners. Administrative support should be in accordance with policies and procedures, current federal, state and facility standards, guidelines and regulations governing our company.

Principal Duties and Responsibilities: This description is intended only to identify the basic responsibilities and requirements of this job classification and does not prevent the assignment of other job-related duties. Successful job applicants will be able to perform these essential functions with or without requested reasonable accommodation.

1. Upholds the Cantata Promise by treating all individuals with respect, integrity, and compassion.
2. Assists the Life Enrichment Director with daily operations, encourages participation in wellness programs, and ensures building security.
3. Handles reception duties, greets visitors, and directs them as needed. Communicates with residents and visitors, maintaining respect and fairness.
4. Observes and reports changes in residents' conditions, completes administrative tasks, and handles data entry as instructed by the Nurse Manager or Campus Director.
5. Schedules appointments, contacts residents or responsible parties, and works with Life Enrichment to manage activity calendars.
6. Assists with transporting residents, photocopies/faxes documents, and ensures files are up-to-date and accessible.
7. Monitors clerical supplies, delivers messages promptly, and distributes mail.
8. Maintains a positive atmosphere in the department, adapts to changing situations, and follows work assignments.
9. Attends required training and adheres to Cantata’s policies and procedures.

Requirements

• High School graduate or equivalent.
• Prior office/receptionist experience helpful.
• Represents Cantata to visitors, vendors, employees, and others in a professional manner and appearance.
• Must be knowledgeable of computer systems, preferably Microsoft Office, Outlook Calendar, and other office equipment.
• Must possess a professional appearance and attitude.
• Ability to work independently with little or no supervision.
• Ability to communicate effectively both verbally and in written form with a diverse group of people.
• Ability and willingness to work harmoniously within a team environment.
• Must possess the ability to deal tactfully with personnel, residents/patients, family members, visitors, government agencies/personnel and the general public.
• Must be able to read, write, speak, and understand the English language.
• Aptitude for detail work.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility

Contact with Others

Extensive contact with residents/clients on a daily basis. Daily contact with all levels of personnel within the company. Extensive contact with resident’s/client’s family members and community contacts.

Physical Requirements/Working Conditions

• Must meet general health requirements as set forth by this company.
• Intermittent physical activity including bending, reaching and prolonged periods of sitting.
• Works in office areas.
• Sitting in front of a computer monitor
• Is subject to frequent interruptions, and has the ability to multi-task.
• Walking and climbing stairs; and use of elevator, as required to deliver messages and secure exit doors.

Exposure Classification

• Job duties are classified as Category II (no routine contact with blood, body fluids or tissues).
• No exposure to chemicals which are identified for use in the nursing department.