Fine Dining Food Runner

ENTERPRISE: FMYNE We-ko-pa Casino Resort

JOB TITLE: Fine Dining Food Runner

DEPARTMENT NAME: WCR Food and Beverage

REPORTS TO: Fine Dining Assistant General Manager

SALARY: $17.00

POSITION STATUS: Regular Full-Time AND PArt-Time NON-EXEMPT

HOURS PER WEEK: 40

POSITION DESCRIPTION:

Under the direction of the Fine Dining Assistant General Manager, the Fine Dining Food Runner is responsible for food delivery and execution at the highest level in the Fine Dining Restaurant. This includes providing detailed descriptions and verbiage while serving food to the guests. In addition, the Fine Dining Runner will be responsible for performing tableside prepared food items. The Fine Dining Runner maintains a clean and organized station at all times. The Fine Dining Runner will assist the Chefs will all need in the expo area to ensure the execution of each dish. The Fine Dining Runner must be highly skilled and passionate about guest service and will be required to be fully knowledgeable of all food menu items and offerings of the specialty restaurant. The Fine Dining Runner must be able to perform duties in all casino and resort outlets as designated by business demands. Will maintain the highest level of service standards at all times to provide the best dining experience in the area. Our team will demonstrate and promote our We-Ko-Pa-Way Service Culture at all times.

ESSENTIAL DUTIES:

• Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards.
• Smile and Greet
• Name and Meet
• Thank you and Goodbye!
• Accountable to all standards outlined in the We-Ko-Pa Way Casino Resort service guide.
• Will execute all opening and closing side work, including preparing and/or ordering all restaurant needs and all other requirements based on restaurant brand standards.
• Will ensure the accuracy of all orders, correct seat positions, and delivery of items with flawless execution at all times.
• Will ensure meticulous table maintenance for all guests dining in the specialty restaurant and ensure a team-first mentality.
• Will ensure timeliness of food delivery and accuracy of food running.
• Will ensure synchronized service in the delivery of each course.
• Will provide a memorable experience to every guest through heartfelt hospitality.
• Will execute tableside items with an emphasis on safety standards and brand standards of food menu execution.
• Will maintain the cleanliness of service stations, dining room, and patio at all times.
• Must ensure consistency in the quality of all guest orders before service.
• Must assist in maintaining daily inventory and maintain accurate on-hand products and ingredients for all service stations and expo lines.
• Must be fully knowledgeable of all restaurant menus, ingredients, allergens, and presentations.
• Addresses any food, beverage, or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Works on the floor 80% of the time with a “hands-on” mentality for guest service.
• Must be knowledgeable of all health department standards.
• Must receive and have a current Food Handlers Card at all times.
• Must complete the Management Title IV training through Human Resources
• Must complete and maintain DRAM certification or another state-recognized training institution for alcohol safety.
• Must complete specialty restaurant training and follow all restaurant-specific training and SOPs.
• Assists in banquet and catering events for the department.
• Assists in ensuring restaurant menus are accurate and free of debris. 
• Performs other related duties as required by the department.
• Follows all health and safety guidelines to ensure 100% compliance.
• Must be able to lift more than 50 pounds and push or pull 100.
• Must be able to obtain and maintain a State/Tribal License (including extensive background check).
• Must pass a pre-employment drug test.

WORK CONDITIONS:

• While performing the duties of this job, the employee is required to:
• Bend, reach, stand, and walk for 34-66% of the workday.
• Eye/hand coordination for 34-66% of the workday.
• Exposed to hot/cold temperatures for 34-66% of the workday.
• Exposed to dust for 1-33% of the workday.
• Sit for 1-33% of the workday.
• While working on the casino floor, the employee is exposed to a high level of noise daily.

EDUCATION AND/OR EXPERIENCE:

• Two years as a server, busser, or runner in an a la carte fine dining restaurant preferred.
• 4 or 5-diamond restaurant experience is strongly preferred.
• Must have the ability to learn and retain all menu information.
• Must be able to execute high-end service at a 4-diamond level daily.
• Strong communication skills and passion for hospitality.
• Self-motivated with attention to detail
• 4-diamond resort or casino experience preferred.

INDIAN PREFERENCE: 

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.